Call Center Representative

Are you a compassionate and empathetic individual with a passion for helping others? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join the Providence St. Joseph Health team as a Call Center Representative. As a leading healthcare organization, we are dedicated to providing exceptional service and care to our patients and community. In this role, you will play a crucial role in delivering outstanding customer service and support to our patients, while also serving as a liaison between patients and healthcare providers. To excel in this position, you must possess excellent communication skills, be able to multitask efficiently, and have a strong commitment to providing compassionate care. If you are looking for a rewarding career in the healthcare industry, we encourage you to apply for our Call Center Representative position today!

1. Provide exceptional customer service and support to patients calling into the call center.
2. Serve as a liaison between patients and healthcare providers, ensuring clear communication and understanding between both parties.
3. Demonstrate empathy and compassion towards patients, understanding their needs and concerns.
4. Answer phone calls and respond to emails in a timely and efficient manner.
5. Multitask efficiently by handling multiple calls and inquiries simultaneously.
6. Utilize effective communication skills to provide accurate and helpful information to patients.
7. Maintain a positive and professional demeanor while interacting with patients and colleagues.
8. Keep detailed and accurate records of all interactions with patients.
9. Collaborate with other team members to ensure smooth and efficient operations within the call center.
10. Continuously strive to improve customer service and patient satisfaction through feedback and continuous learning.
11. Adhere to all company policies and procedures, including HIPAA regulations.
12. Stay up-to-date on healthcare industry trends and changes to better assist patients and colleagues.
13. Maintain confidentiality of patient information and ensure all privacy protocols are followed.
14. Handle difficult or irate patients with patience and professionalism.
15. Attend training and development programs to improve skills and knowledge.

According to JobzMall, the average salary range for a Call Center Representative in Santa Rosa, CA, USA is $15.00 - $19.00 per hour. This may vary depending on the specific company, industry, and experience of the individual. Some call center representatives may also receive benefits such as health insurance and bonuses.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.