Call Center Representative

Are you looking for a fulfilling and rewarding career in the healthcare industry? Providence St. Joseph Health is seeking passionate and dedicated individuals to join our team as Call Center Representatives. As a leading healthcare organization, we are committed to providing exceptional patient care and support to our community. In this role, you will have the opportunity to make a meaningful impact by providing excellent customer service and assistance to patients, families, and healthcare professionals. If you have strong communication skills, a positive attitude, and a desire to make a difference, we encourage you to apply. Join us in our mission to improve the health and well-being of those we serve.

1. Provide exceptional customer service and support to patients, families, and healthcare professionals.
2. Handle incoming calls and inquiries in a professional and timely manner.
3. Assist patients with scheduling appointments, verifying insurance, and answering general healthcare questions.
4. Maintain accurate and detailed records of all interactions with patients.
5. Collaborate with other departments within the organization to ensure efficient and effective communication and resolution of issues.
6. Remain knowledgeable about company policies, procedures, and services to effectively address inquiries and concerns.
7. Display a positive attitude and professional demeanor at all times.
8. Adhere to strict confidentiality guidelines and protect patient privacy.
9. Continuously strive to improve customer service and satisfaction.
10. Attend and participate in training and development programs to stay up-to-date on industry trends and best practices.
11. Utilize effective communication skills to provide clear and concise information to patients and healthcare professionals.
12. Work collaboratively with team members to achieve departmental and organizational goals.
13. Maintain a positive and supportive attitude towards patients and colleagues.
14. Demonstrate a strong commitment to the organization's mission and values.
15. Uphold and promote a safe and respectful work environment.

According to JobzMall, the average salary range for a Call Center Representative in Spokane, WA, USA is between $26,000 and $35,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Some call center representatives may also receive bonuses or commission based on their performance.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.