Call Center Representative

Welcome to Providence St. Joseph Health, where we are dedicated to providing compassionate care and exceptional service to our patients. We are currently seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will have the opportunity to make a positive impact on the lives of our patients by providing efficient and effective support over the phone. Our ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for helping others. If you are ready for a rewarding career in a fast-paced healthcare environment, we invite you to apply today!

1. Answer incoming calls from patients and healthcare providers in a courteous and professional manner.
2. Provide information and assistance to callers regarding appointments, services, and general inquiries.
3. Schedule and confirm patient appointments accurately and efficiently.
4. Utilize computer systems to access patient information and update records.
5. Resolve patient complaints and issues in a timely and satisfactory manner.
6. Follow established protocols and procedures to ensure compliance with HIPAA regulations.
7. Collaborate with other departments to ensure smooth and efficient operations.
8. Maintain a positive and customer-focused attitude at all times.
9. Continuously strive to improve call center processes and procedures.
10. Attend training and development programs to stay updated on healthcare practices and procedures.
11. Meet and exceed individual and team performance goals.
12. Adhere to call center metrics and standards, including call quality and average handle time.
13. Assist with other administrative tasks and projects as assigned by the supervisor.
14. Uphold the mission and values of Providence St. Joseph Health in all interactions with patients and colleagues.
15. Maintain confidentiality of patient information and adhere to data protection policies.
16. Develop and maintain a thorough understanding of the organization's services, procedures, and policies.
17. Provide feedback and suggestions for improving patient satisfaction and overall call center performance.
18. Proactively identify and escalate any issues or concerns to the appropriate department for resolution.
19. Remain updated on insurance and billing procedures to assist patients with inquiries.
20. Maintain a positive and supportive working relationship with team members and colleagues.

According to JobzMall, the average salary range for a Call Center Representative in Portland, OR, USA is $28,000 - $48,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific company or industry the representative is working in. Some call center representatives may also receive bonuses or commissions on top of their base salary.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.