Call Center Representative
Are you a compassionate and skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, we have the perfect opportunity for you! Providence St. Joseph Health is seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will play a vital role in providing exceptional customer service to our patients and their families. We are looking for individuals with excellent communication skills, a positive attitude, and a strong commitment to teamwork. Join us in making a difference in the lives of our patients and become a part of our dedicated team today!
- Provide exceptional customer service to patients and their families.
- Answer and respond to incoming calls in a timely and professional manner.
- Provide accurate and helpful information to callers regarding services, appointments, and general inquiries.
- Demonstrate empathy and compassion towards callers and their needs.
- Accurately input and update patient information in the system.
- Follow proper call center procedures and protocols.
- Troubleshoot and resolve customer issues and complaints.
- Collaborate with other team members to ensure efficient and effective call center operations.
- Maintain a positive attitude and promote a supportive and friendly work environment.
- Continuously strive to improve the quality of service provided to patients.
- Keep up-to-date with company policies and procedures.
- Adhere to confidentiality and privacy regulations.
- Handle escalated calls and difficult situations with professionalism and composure.
- Attend training sessions and meetings to enhance knowledge and skills.
- Meet or exceed call center performance metrics and targets.
- Assist in other administrative tasks and projects as needed.
Excellent Communication Skills: A Call Center Representative At Providence St. Joseph Health Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Healthcare Providers, And Other Team Members.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, As This Position Requires The Ability To Handle A High Volume Of Calls And Provide Exceptional Service To Patients.
Knowledge Of Healthcare Industry: A Strong Understanding Of The Healthcare Industry And Medical Terminology Is Necessary To Effectively Assist Callers With Their Inquiries And Navigate Complex Healthcare Systems And Processes.
Proficiency In Computer Systems: As A Call Center Representative, Proficiency In Using Computer Systems And Software Is Essential For Accessing Patient Information, Scheduling Appointments, And Documenting Interactions Accurately.
Ability To Work In A Fast-Paced Environment: The Call Center Representative Role At Providence St. Joseph Health Can Be Fast-Paced And Demanding, So Candidates Should Be Able To Handle A High Volume Of Calls, Manage Multiple Tasks, And Remain Calm Under Pressure.
Communication
Time Management
Multitasking
Problem Solving
customer service
Active listening
Teamwork
Empathy
Adaptability
Phone Etiquette
Computer Literacy
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in Seattle, WA, USA is $35,000 - $55,000 per year. This range may vary depending on the specific company, experience level, and additional skills and qualifications of the individual.
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Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.
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