Technical Support Analyst

At ProQuest, we are looking for a highly motivated and customer-focused Technical Support Analyst to join our team. This individual will work closely with our customers to provide technical support and guidance with our range of products and services.The ideal candidate should have a strong technical background with excellent problem-solving abilities. They should be passionate about supporting customers, have excellent communication skills, and be comfortable working in a fast-paced, customer-focused environment.We are looking for a person with strong technical and customer service skills, an understanding of customer service best practices, and the ability to quickly adapt to changing customer demands and requirements. If you have a passion for helping customers, the drive to succeed, and the ability to work independently, then we would love to hear from you!

Responsibilities:

1. Provide technical support and guidance to customers regarding ProQuest products and services.
2. Troubleshoot customer issues and provide solutions in a timely manner.
3. Utilize problem-solving abilities to resolve customer inquiries quickly and efficiently.
4. Maintain a high level of customer service and satisfaction.
5. Develop and maintain customer relationships.
6. Monitor customer feedback and ensure customer satisfaction.
7. Respond to customer inquiries in a professional and timely manner.
8. Facilitate customer onboarding, training, and product implementation.
9. Develop and maintain technical knowledge of ProQuest products and services.
10. Keep abreast of industry trends and best practices in customer service.

According to JobzMall, the average salary range for a Technical Support Analyst in Ann Arbor, MI, USA is $45,000 to $60,000 per year. This range may vary depending on the size and type of the company, the experience of the analyst, and the specific duties they are tasked with.

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.