ProQuest

Systems Librarian

ProQuest
222 Waverly Ave, Syracuse, NY 13210, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Systems Librarian provides increased domain expertise for Innovative’s support organization and offers necessary phone and Email support for the broad range of issues reported by our customers. Provide extensive telephone and email support for customers using Innovative software on large multi-user UNIX systems. Use UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers. Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner. Utilize chat group and other communication methods to isolate answers to complex troubleshooting problems. Develop strong working relationships across Support and other departments at Innovative. Contribute to the support knowledge base / procedures as necessary.

Where is this job?
This job is located at 222 Waverly Ave, Syracuse, NY 13210, USA
Job Qualifications

  • Minimum 3 years of related work experience required.

  • Advanced knowledge of Innovative software and a strong desire to gain more expertise across Innovative products

  • Proven ability in learning new technology independently and adapting quickly to changing technologies.

  • Proven ability in balancing multiple priorities and working effectively under pressure in a rapidly changing environment.

Required Skills

  • Troubleshooting skills

  • Time Management Skills

  • Customer service focused

  • Documentation and reporting

Soft Skills

  • Verbal communication

  • Prioritizing skills

  • written communication

  • Detail Oriented and Organized

  • Multi-tasking

  • Flexibility and adaptability

Compensation

According to JobzMall, the average salary range for a Systems Librarian in 222 Waverly Ave, Syracuse, NY 13210, USA is between $40,000 and $60,000. This salary range may vary depending on the experience and qualifications of the individual.

Additional Information
ProQuest is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 31st, 2021
Apply BeforeJune 21st, 2025
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About ProQuest

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.

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