ProQuest

Support Desk Specialist

ProQuest
789 E Eisenhower Pkwy, Ann Arbor, MI 48108, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

The Support Desk Specialist is responsible for maintaining most activities performed by the Enterprise Support team, including all problem resolution and technical support to ProQuest employees. Complete or escalate support tickets from phone queue and ticketing System. Interface with end-users to understand the software/hardware requirements for each job. Purchase, install, test, and provide ongoing support for a wide variety of software applications based on end-user needs. Purchase, install, and test a variety of hardware for laptops, desktops, and mobile devices. Perform extensive troubleshooting to ensure hardware and software compatibility with company-provided equipment.

Where is this job?
This job is located at 789 E Eisenhower Pkwy, Ann Arbor, MI 48108, USA
Job Qualifications

  • 2+ years’ related professional experience in a similar help desk role.

  • MCSE certification

Required Skills

  • Documentation

  • Time Management

  • MS Office Suite

  • Diagnostic skills

  • PowerShell

  • Hardware Troubleshoot

Soft Skills

  • Communication

  • Problem Solving

  • Detail Oriented

  • Self-Motivated

Compensation

According to JobzMall, the average salary range for a Support Desk Specialist in 789 E Eisenhower Pkwy, Ann Arbor, MI 48108, USA is between $36,000 and $51,000. This range is based on the salaries of similar positions in the same area.

Additional Information
ProQuest is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 16th, 2021
Apply BeforeJuly 20th, 2025
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About ProQuest

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.

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