Senior Order Management & Billing Specialist

Are you a highly organized, detail-oriented individual with a strong background in order management and billing? Are you looking for an exciting new opportunity to showcase your skills and make a meaningful impact? ProQuest is seeking a Senior Order Management & Billing Specialist to join our dynamic team. In this role, you will play a vital role in managing and streamlining our order management and billing processes to ensure efficiency and accuracy. If you thrive in a fast-paced environment and have a passion for driving results, we want to hear from you!

1. Manage and streamline the order management and billing processes for ProQuest.
2. Ensure accuracy and efficiency in all order management and billing tasks.
3. Utilize strong organizational skills to prioritize and manage a high volume of orders and invoices.
4. Collaborate with cross-functional teams to ensure timely and accurate order fulfillment and invoicing.
5. Maintain detailed records of all orders and invoices, including tracking and resolving any discrepancies.
6. Continuously review and improve processes to increase efficiency and reduce errors.
7. Communicate effectively with customers and internal stakeholders regarding order and billing inquiries.
8. Work closely with the finance team to reconcile accounts and resolve any billing issues.
9. Keep up-to-date with industry standards and best practices in order management and billing.
10. Train and mentor junior team members to ensure a high level of performance and productivity.
11. Proactively identify areas for improvement and implement solutions to enhance the overall order management and billing process.
12. Act as a subject matter expert for order management and billing processes, providing guidance and support to other departments as needed.
13. Remain compliant with all company policies and procedures related to order management and billing.
14. Meet or exceed performance metrics and contribute to the overall success of the team and company.

According to JobzMall, the average salary range for a Senior Order Management & Billing Specialist in Bayan Lepas, Penang, Malaysia is approximately RM 6,000 - RM 8,000 per month. This may vary depending on factors such as years of experience, specific job responsibilities, and the company's size and industry.

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.