Implementation Consultant

Are you ready to take your consulting skills to the next level? ProQuest is seeking a highly motivated and experienced Implementation Consultant to join our dynamic team. As a leading global provider of digital content, we are dedicated to providing our clients with the best possible solutions to meet their research needs. In this role, you will have the opportunity to work with a diverse range of clients and make a significant impact on their success. We are looking for a self-starter with a passion for customer service and a strong background in project management. If you are driven, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

1. Serve as the primary point of contact for clients throughout the implementation process, ensuring a smooth and successful transition to ProQuest's products and services.
2. Conduct thorough needs assessments with clients to understand their research needs and develop customized solutions to meet their specific requirements.
3. Develop and maintain project plans, timelines, and deliverables to ensure projects are completed on time and within budget.
4. Collaborate with cross-functional teams, including sales, product development, and technical support, to ensure a seamless implementation process for clients.
5. Train clients on the use of ProQuest's products and services, providing ongoing support and troubleshooting assistance as needed.
6. Act as a subject matter expert on ProQuest's products and services, staying up-to-date on industry trends and best practices.
7. Build and maintain strong relationships with clients, providing exceptional customer service and ensuring their satisfaction with ProQuest's solutions.
8. Proactively identify and address potential issues or roadblocks during the implementation process, finding creative solutions to ensure a successful outcome.
9. Continuously evaluate and improve the implementation process, identifying areas for efficiency and effectiveness.
10. Represent ProQuest at conferences, industry events, and client meetings to promote our products and services and build relationships with potential clients.
11. Mentor and train new team members on ProQuest's implementation processes and best practices.
12. Keep detailed and accurate records of all client interactions, project progress, and any issues or concerns that arise during the implementation process.

According to JobzMall, the average salary range for a Implementation Consultant in Philadelphia, PA, USA is between $74,000 and $105,000 per year. This can vary depending on factors such as experience, company size, and industry. Some companies may offer additional benefits such as bonuses, commission, and stock options.

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.