Implementation Consultant
Are you looking for a career that combines your technical expertise with your passion for helping others? Look no further than ProQuest! As an Implementation Consultant, you will play a crucial role in ensuring our clients have a seamless and successful experience with our products and services. With your strong communication skills and attention to detail, you will serve as a trusted advisor and problem solver for our customers. Join our team and make a real impact in the world of information management and research.
- Serve as the primary point of contact for clients during the implementation process.
- Collaborate with cross-functional teams to ensure successful and timely implementation of ProQuest products and services.
- Conduct thorough needs assessments to understand clients' technical requirements and provide customized solutions.
- Prepare and deliver product demonstrations and trainings to clients.
- Troubleshoot technical issues and provide timely resolutions to minimize disruption for clients.
- Act as a trusted advisor for clients, offering expert guidance and recommendations for optimal use of ProQuest products.
- Communicate regularly with clients to provide project updates, gather feedback, and address any concerns or issues.
- Maintain accurate and detailed documentation of client interactions and project progress.
- Stay current on industry trends and best practices in information management and research to continuously improve service delivery.
- Collaborate with sales and account management teams to identify opportunities for product upsells and expansions within assigned client accounts.
- Participate in the development and improvement of implementation processes and procedures.
- Provide exceptional customer service to ensure overall client satisfaction and retention.
Strong Technical Skills And Experience With Software Implementation: An Implementation Consultant At Proquest Should Possess A Deep Understanding And Experience In Implementing Various Software Solutions, Such As Library Management Systems, Discovery Tools, And Research Databases.
Excellent Project Management Skills: The Role Of An Implementation Consultant At Proquest Involves Managing Multiple Projects Simultaneously, Ensuring Timely And Successful Completion. Therefore, The Candidate Should Have Proven Project Management Skills, Including Planning, Organizing, And Monitoring Project Progress.
Knowledge Of Library And Information Science: A Strong Understanding Of Library And Information Science Principles Is Essential For An Implementation Consultant At Proquest. This Includes Knowledge Of Cataloging, Metadata, Information Retrieval, And Library Workflows.
Customer Service And Communication Skills: As An Implementation Consultant, The Candidate Will Be Working Closely With Clients To Understand Their Needs, Troubleshoot Any Issues, And Provide Training And Support. Excellent Communication, Interpersonal, And Customer Service Skills Are Vital For This Role.
Ability To Work In A Fast-Paced And Dynamic Environment: Proquest Is A Rapidly Growing Company, And The Role Of An Implementation Consultant Requires The Ability To Adapt To Changes Quickly. The Candidate Should Be Able To Work Effectively In A Fast-Paced And Dynamic Environment And Be Open To Learning New Technologies And Processes.
Change Management
Communication Skills
Project Management
Troubleshooting
Data Analysis
Time Management
Technical Support
Product knowledge
Problem Solving
Systems integration
Client Training
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Implementation Consultant in Alexandria, VA, USA is $80,000-$120,000 per year. However, this can vary depending on factors such as the specific industry, company, and level of experience. It is recommended to research the specific company and job listing to get a more accurate salary estimate.
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ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.
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