Customer Care Advisor

At ProQuest, we are looking for an experienced and customer-driven Customer Care Advisor to join our team. The Customer Care Advisor will be responsible for providing excellent customer service and responding to customer inquiries in a professional and timely manner.The ideal candidate will have strong organizational and communication skills, be able to work independently, and possess a deep knowledge of ProQuest products and services. Additionally, the Customer Care Advisor must be able to multitask, manage customer relationships, and solve customer issues in a timely manner.If you are looking for a challenging and rewarding role in customer care, we invite you to apply for this role. We look forward to reviewing your application!

Responsibilities:

• Provide excellent customer service and respond to customer inquiries in a professional and timely manner. • Maintain strong customer relationships and solve customer issues quickly and efficiently. • Demonstrate a deep knowledge of ProQuest products and services. • Remain up-to-date on all ProQuest products and services. • Utilize strong organizational and communication skills to effectively manage multiple customer inquiries. • Develop strategies and processes to ensure customer satisfaction. • Monitor customer feedback and provide timely follow-up. • Proactively address customer inquiries and complaints. • Work independently and collaboratively with other departments.

According to JobzMall, the average salary range for a Customer Care Advisor in Ann Arbor, MI, USA is $17 - $23 an hour.

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.