Associate Order Management & Billing Specialist

Are you a detail-oriented and organized individual with a passion for providing exceptional customer service? Are you looking for an opportunity to grow your career in a fast-paced and dynamic environment? Look no further! ProQuest is seeking an Associate Order Management & Billing Specialist to join our team. In this role, you will play a crucial role in ensuring accurate and timely order processing and billing for our customers. As a key member of our team, you will have the opportunity to sharpen your skills, work with a diverse group of colleagues, and contribute to the success of a global organization. Our ideal candidate has excellent communication and problem-solving skills, a strong attention to detail, and is able to thrive in a collaborative and fast-paced environment. If this sounds like you, we would love to hear from you!

1. Accurately process and manage customer orders in a timely manner.
2. Ensure accurate and timely billing for customer orders.
3. Communicate effectively with customers to provide exceptional service and resolve any issues or concerns.
4. Collaborate with internal teams to ensure smooth order processing and billing procedures.
5. Maintain detailed and organized records of customer orders and billing information.
6. Identify and resolve any discrepancies or errors in order and billing information.
7. Continuously review and improve order management and billing processes to increase efficiency and accuracy.
8. Keep up-to-date with product knowledge to effectively assist customers with their orders.
9. Work closely with sales and finance teams to ensure accurate pricing and invoicing.
10. Assist with month-end and year-end close processes related to orders and billing.
11. Train and mentor new team members on order management and billing procedures.
12. Adhere to company policies and procedures related to order management and billing.
13. Keep confidential customer information secure and adhere to data protection guidelines.
14. Proactively communicate any issues or concerns related to orders or billing to management.
15. Continuously strive to meet and exceed customer satisfaction targets.

According to JobzMall, the average salary range for a Associate Order Management & Billing Specialist in South Korea is approximately $30,000 to $50,000 per year. However, this can vary depending on factors such as the company, location, and experience of the individual. Some higher-paying companies may offer salaries upwards of $70,000 per year for this role. It is important to note that the cost of living in South Korea may also impact the salary range for this position.

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries. With a commitment to innovation, ProQuest offers cutting-edge technology and comprehensive databases that enhance learning and discovery. The organization fosters a collaborative culture, prioritizing professional growth and diversity, making it an attractive workplace for those passionate about transforming the way the world engages with information. Clarivate completely acquired ProQuest on December 1, 2021, in a transaction valued at $5.3 billion