Associate Content Support Analyst

As an Associate Content Support Analyst at ProQuest, you will play a key role in supporting customer inquiries from customers around the world. You will have the opportunity to help customers find the answers they need and make sure they are satisfied with the experience. To be successful in this role, you should have excellent communication skills and the ability to quickly understand and resolve customer issues. You should be organized and detail-oriented, and have the ability to prioritize tasks. A customer-service-oriented mindset is a must. The ideal candidate also has a degree in a related field and/or prior experience in a customer service setting. If you are eager to join an innovative team and help customers find the answers they need, then this is the role for you!

Responsibilities:

1. Respond to customer inquiries in a timely and effective manner
2. Utilize excellent communication skills to understand and resolve customer issues
3. Prioritize tasks and stay organized with detail-oriented work
4. Act with a customer-service-oriented mindset
5. Assist customers in finding the answers they need
6. Demonstrate a commitment to customer satisfaction
7. Maintain a high level of professionalism
8. Adhere to company policies and procedures
9. Maintain a working knowledge of products and services
10. Assist in providing training and support to customers as needed

According to JobzMall, the average salary range for a Associate Content Support Analyst in Ann Arbor, MI, USA is $35,000 to $50,000 per year. This salary range is based on the experience of the person in the position and the industry in which they work.

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company, founded in 1938 as University Microfilms by Eugene B. Power. ProQuest provides applications and products for libraries.