Property Claims Supervisor

Are you an experienced claims professional seeking a leadership role with a dynamic and innovative company? Look no further than Progressive! We are currently seeking a Property Claims Supervisor to join our team and lead a group of talented claims representatives in providing exceptional service to our customers. As a member of our team, you will have the opportunity to utilize your expertise in property claims and guide our team towards achieving our goals. If you are a driven and results-oriented individual with a passion for providing top-notch customer service, we want to hear from you!

1. Oversee a team of claims representatives and provide leadership, guidance, and support to ensure exceptional customer service is delivered.
2. Utilize expertise in property claims to accurately assess and handle complex claims, providing direction and assistance to team members as needed.
3. Develop and implement strategies for improving claims processes and procedures to maximize efficiency and customer satisfaction.
4. Train and mentor team members on company policies, procedures, and best practices for handling property claims.
5. Monitor and evaluate team performance, providing regular feedback and coaching to help team members reach their full potential.
6. Collaborate with other departments and teams within the company to ensure seamless and efficient claims handling processes.
7. Ensure compliance with company and industry regulations and standards.
8. Investigate and resolve escalated customer complaints or issues in a timely and professional manner.
9. Keep up-to-date with industry trends and advancements to continuously improve the team's performance and processes.
10. Participate in hiring and onboarding of new team members, ensuring a smooth transition and integration into the team.
11. Create and maintain reports and metrics to track team performance and identify areas for improvement.
12. Foster a positive and inclusive work environment that promotes teamwork, open communication, and a strong customer focus.
13. Act as a liaison between the team and upper management, providing updates, recommendations, and insights on team performance and progress.
14. Lead by example and uphold the company's values and standards in all aspects of the role.

According to JobzMall, the average salary range for a Property Claims Supervisor in Chicago, IL, USA is between $73,000 and $95,000 per year. However, this can vary based on factors such as years of experience, education, and specific industry or company.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.