Progressive

Property Claims Supervisor

Progressive

Raleigh, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

"Are you a highly motivated and experienced insurance professional looking for a leadership role? Look no further! Progressive is seeking a dynamic individual to join our team as a Property Claims Supervisor. In this role, you will oversee a team of property claims adjusters, ensuring accurate and timely assessment of claims while providing exceptional customer service. We are seeking a candidate with strong leadership skills, a deep understanding of property insurance policies, and a passion for delivering results. If you have a proven track record in the insurance industry and are ready to take the next step in your career, we want to hear from you!"

  1. Oversee a team of property claims adjusters, ensuring they are meeting productivity and quality standards.
  2. Provide guidance and coaching to team members to improve their performance.
  3. Conduct regular performance evaluations and provide feedback to team members.
  4. Develop and implement strategies to improve efficiency and effectiveness of the claims process.
  5. Monitor and analyze claims data to identify trends and areas for improvement.
  6. Collaborate with other departments to ensure a seamless claims process for customers.
  7. Handle complex or escalated claims and resolve any issues that may arise.
  8. Stay up-to-date on industry changes and regulations to ensure compliance.
  9. Train and onboard new team members, ensuring they have a thorough understanding of policies and procedures.
  10. Foster a positive and collaborative team environment.
  11. Communicate with customers and other stakeholders to provide updates on claims.
  12. Develop and maintain relationships with insurance agents and brokers.
  13. Strive to continuously improve customer satisfaction and retention rates.
  14. Handle budgeting and resource allocation for the claims department.
  15. Conduct regular meetings with team members to discuss goals, progress, and challenges.
  16. Develop and implement training programs to enhance the skills and knowledge of team members.
  17. Analyze and resolve complex coverage issues.
  18. Develop and maintain department policies and procedures.
  19. Collaborate with other departments to improve overall company operations.
  20. Provide regular reports and updates to senior management on department performance.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications
  • Bachelor's Degree In A Related Field Such As Insurance, Business, Or Finance.

  • Excellent Communication And Negotiation Skills To Effectively Handle Customer Interactions And Settle Claims.

  • Minimum Of 5 Years Of Experience In Property Claims Handling And/Or Supervision.

  • Strong Leadership Skills And Ability To Effectively Manage A Team.

  • In-Depth Knowledge Of Property Insurance Policies, Coverage, And Claims Procedures.

Required Skills
  • Communication

  • Time Management

  • Team Management

  • Negotiation

  • Leadership

  • Conflict Resolution

  • customer service

  • Claims Processing

  • Risk assessment

  • Problem-Solving

  • Decision-Making

  • Policy Interpretation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Work ethic

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Property Claims Supervisor in Raleigh, NC, USA is $72,000-$85,000 per year. This range can vary depending on factors such as years of experience, level of education, and specific job responsibilities. Additionally, bonuses and benefits may also impact the overall salary for this role.

Additional Information
Progressive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 2nd, 2024
Apply BeforeMay 10th, 2026
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About Progressive

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.

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