Medical Claims Representative Trainee

Welcome to Progressive! We are a leading insurance company that is dedicated to providing exceptional service to our customers. As a Medical Claims Representative Trainee, you will play a crucial role in helping our customers navigate the complex world of medical claims. We are looking for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a fast-paced environment. If you are someone who is driven, empathetic, and detail-oriented, then we want you to join our team and make a difference in the lives of our customers.

1. Assist customers with submitting and processing medical insurance claims.
2. Provide exceptional customer service by actively listening to customers' needs and concerns.
3. Communicate effectively with customers, insurance agents, and medical providers to gather necessary information and resolve any issues.
4. Learn and understand the complex processes and regulations surrounding medical insurance claims.
5. Maintain accurate and detailed records of customer interactions and claim statuses.
6. Collaborate with team members to ensure timely and accurate processing of claims.
7. Continuously strive to improve processes and procedures to enhance customer satisfaction.
8. Keep up-to-date with changes in policies and procedures related to medical insurance claims.
9. Handle sensitive information with confidentiality and adhere to all privacy regulations.
10. Meet performance goals and targets set by the company.
11. Participate in ongoing training and development opportunities to enhance job knowledge and skills.
12. Demonstrate a positive and professional attitude in all interactions with customers and colleagues.
13. Identify and escalate complex or high-risk claims to senior team members or management.
14. Adhere to company policies and procedures at all times.
15. Uphold the company's mission and values in all aspects of the job.

According to JobzMall, the average salary range for a Medical Claims Representative Trainee in New York, NY, USA is between $36,000 and $42,000 per year. However, this can vary based on factors such as experience, education, and the specific company or organization the individual is employed by.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.