Claims Administrative Support Specialist
Welcome to Progressive, where we are committed to providing exceptional customer service and support to our clients. We are currently seeking a highly organized and detail-oriented Claims Administrative Support Specialist to join our team. In this role, you will play a crucial part in assisting our claims department by providing administrative and clerical support. As a member of our team, you will have the opportunity to grow and develop your skills while making a positive impact on our customers' experiences. To be successful in this role, you must possess excellent communication and time-management skills, have a strong attention to detail, and be able to work independently in a fast-paced environment. If you are looking for a challenging and rewarding career in the insurance industry, we encourage you to apply for this position.
- Greet and welcome clients and visitors in a professional and friendly manner.
- Provide exceptional customer service by answering phone calls, responding to emails, and addressing customer inquiries and concerns.
- Assist with filing, organizing, and maintaining claims documents and records.
- Update and maintain client information in our database accurately and efficiently.
- Collaborate with claims adjusters and other team members to ensure timely and accurate processing of claims.
- Prepare and process necessary paperwork and forms for claims processing.
- Monitor and track claims status and provide regular updates to clients.
- Coordinate and schedule appointments and meetings for the claims department.
- Assist with data entry and data analysis to identify trends and improve processes.
- Collaborate with other departments to gather information and resolve customer inquiries.
- Maintain confidentiality and handle sensitive information with discretion.
- Continuously seek opportunities to improve and streamline administrative processes.
- Attend and participate in training sessions to enhance skills and knowledge.
- Adhere to company policies and procedures to ensure compliance and maintain a high level of professionalism.
- Provide support and assistance to other team members as needed.
Strong Knowledge Of Insurance Claims Processes: A Claims Administrative Support Specialist At Progressive Should Have A Thorough Understanding Of Insurance Claims Procedures And Regulations To Effectively Assist Claims Adjusters And Handle Customer Inquiries.
Excellent Communication And Interpersonal Skills: This Role Requires Frequent Communication With Internal Teams, External Customers, And Other Stakeholders. Candidates Should Possess Strong Verbal And Written Communication Skills To Effectively Convey Information And Build Relationships.
Attention To Detail And Accuracy: As A Claims Administrative Support Specialist, Attention To Detail Is Critical To Ensure Accurate And Timely Processing Of Claims. Candidates Should Have A Keen Eye For Detail And A Strong Focus On Accuracy To Avoid Errors And Delays.
Proficiency In Microsoft Office And Other Relevant Software: Progressive Utilizes Various Software Programs To Manage Claims, And A Strong Candidate Should Be Proficient In Microsoft Office And Other Relevant Software To Efficiently Complete Tasks And Maintain Accurate Records.
Ability To Work In A Fast-Paced And Dynamic Environment: The Insurance Industry Is Fast-Paced And Ever-Changing, And The Claims Administrative Support Specialist Role Is No Exception. The Ideal Candidate Should Thrive In A Dynamic Environment And Be Able To Adapt To Changing Priorities And Deadlines.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Computer proficiency
Document management
Teamwork
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Creative Thinking
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Claims Administrative Support Specialist in Phoenix, AZ, USA is $35,000 - $55,000 per year. However, this can vary depending on the specific company, experience level, and other factors.
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The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.
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