Progressive

Claims Adjuster - Auto Damage

Progressive

Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Progressive, where we value innovation, collaboration, and continuous learning. We are seeking a skilled Claims Adjuster - Auto Damage to join our dynamic team. In this role, you will be responsible for investigating, evaluating, and settling auto damage claims to ensure our customers receive exceptional service. Our ideal candidate is a detail-oriented and empathetic individual with a strong understanding of auto insurance and a passion for helping others. If you are looking for a challenging and rewarding career in the insurance industry, we want to hear from you!

  1. Conduct thorough investigations of auto damage claims in a timely manner.
  2. Evaluate the extent of damage and determine coverage according to policy terms.
  3. Negotiate and settle claims with customers in a fair and efficient manner.
  4. Maintain accurate and detailed records of all claim information.
  5. Communicate with customers, agents, and other relevant parties to provide updates and gather necessary information.
  6. Collaborate with other team members and departments to ensure efficient and effective claims processing.
  7. Stay up-to-date on industry trends, laws, and regulations related to auto insurance and claims handling.
  8. Utilize company resources and technology to accurately assess and document damages.
  9. Provide exceptional customer service by addressing and resolving customer concerns and inquiries.
  10. Identify potential fraudulent claims and take appropriate actions to prevent losses.
  11. Adhere to company policies and procedures, as well as state and federal laws.
  12. Participate in ongoing training and development opportunities to enhance skills and knowledge.
  13. Contribute to a positive and collaborative work environment by sharing ideas and best practices.
  14. Meet or exceed performance metrics and goals set by the company.
  15. Represent the company in a professional manner and uphold its values of innovation, collaboration, and continuous learning.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications
  • Bachelor's Degree In A Relevant Field: A Successful Claims Adjuster - Auto Damage Candidate Should Possess A Bachelor's Degree In A Relevant Field Such As Business Administration, Finance, Or Insurance.

  • Previous Experience In The Insurance Industry: Progressive Typically Requires Candidates For This Role To Have Prior Experience Working In The Insurance Industry, Preferably In A Claims Handling Or Customer Service Role.

  • Strong Communication And Interpersonal Skills: As A Claims Adjuster - Auto Damage, You Will Be Communicating With A Variety Of Stakeholders, Including Policyholders, Repair Shops, And Other Insurance Professionals. Therefore, Excellent Communication And Interpersonal Skills Are Essential For This Role.

  • Analytical And Problem-Solving Abilities: This Job Requires The Ability To Analyze And Interpret Complex Information To Make Informed Decisions. A Successful Candidate Should Have Excellent Analytical And Problem-Solving Abilities To Accurately Assess And Evaluate Auto Damage Claims.

  • Knowledge Of Insurance Regulations And Policies: Familiarity With Insurance Regulations And Policies Is Crucial For A Claims Adjuster - Auto Damage, As They Will Be Responsible For Ensuring Claims Are Processed In Accordance With Applicable Laws And Regulations.

Required Skills
  • Communication

  • Time Management

  • Negotiation

  • customer service

  • Analytical Thinking

  • Detail-oriented

  • Damage Assessment

  • Problem-Solving

  • Decision-Making

  • Policy Knowledge

  • Vehicle Inspection

Soft Skills
  • Communication

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Claims Adjuster - Auto Damage in Phoenix, AZ, USA is $50,000 to $75,000 per year. This can vary depending on the individual's level of experience, education, and the specific company they work for. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is also important to note that salaries may differ between different industries or types of insurance companies.

Additional Information
Progressive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 2nd, 2024
Apply BeforeMay 22nd, 2025
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About Progressive

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.

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