Call Center Representative

Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced and dynamic work environment? If so, we want you to join our team as a Call Center Representative at Progressive! As a leading insurance provider, we are seeking individuals who are driven, empathetic, and skilled communicators to assist our valued customers with their inquiries and concerns. If you possess excellent problem-solving abilities and a strong desire to provide top-notch service, keep reading to learn more about this exciting opportunity.

1. Provide exceptional customer service to all callers by actively listening to their inquiries and concerns and responding in a professional and timely manner.
2. Utilize effective communication skills to clearly and accurately explain insurance policies, procedures, and coverage options to customers.
3. Maintain a strong understanding of Progressive's products, services, and systems in order to assist customers with their inquiries.
4. Handle high call volumes and prioritize tasks to ensure all customer needs are met.
5. Demonstrate empathy and understanding towards customers to build rapport and maintain positive relationships.
6. Proactively identify and troubleshoot customer issues, finding appropriate solutions and following up to ensure customer satisfaction.
7. Utilize problem-solving skills to resolve customer complaints and escalate issues as needed.
8. Maintain accurate and detailed records of customer interactions and transactions.
9. Collaborate with team members and other departments to ensure a seamless customer experience.
10. Continuously seek opportunities to improve customer service processes and procedures.
11. Adhere to company policies and procedures, including confidentiality and information security guidelines.
12. Stay updated on industry changes and new products to better assist customers.
13. Attend training and development programs to enhance skills and knowledge.
14. Handle administrative tasks such as data entry, filing, and organizing customer information.
15. Meet established performance goals and metrics, including call quality, customer satisfaction, and productivity.

According to JobzMall, the average salary range for a Call Center Representative in Overland Park, KS, USA is between $25,000 and $35,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry. Some call center representatives may also receive commission or bonuses based on performance.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.