Call Center Representative
Are you a people person with a passion for providing exceptional customer service? Look no further! Progressive is seeking motivated individuals to join our team as Call Center Representatives. As a representative, you will have the opportunity to engage with customers and assist them with their insurance needs. We are looking for individuals who are driven, empathetic, and have excellent communication skills. If this sounds like you, keep reading to learn more about this exciting opportunity!
- Engage with customers over the phone and provide exceptional customer service.
- Assist customers with their insurance needs and answer any questions they may have.
- Handle a high volume of calls in a timely and efficient manner.
- Maintain a positive and professional attitude at all times.
- Build strong relationships with customers by actively listening and addressing their concerns.
- Utilize company resources and tools to accurately and efficiently assist customers.
- Meet and exceed performance metrics and goals set by the company.
- Continuously enhance knowledge of company products and services to better assist customers.
- Collaborate with team members and other departments to resolve complex customer issues.
- Display empathy and understanding towards customers in all interactions.
- Maintain accurate and detailed records of customer interactions and transactions.
- Proactively identify potential issues and escalate them to the appropriate channels.
- Adapt to changing processes and procedures in a fast-paced call center environment.
- Uphold company values and policies in all interactions with customers.
- Attend training sessions and meetings to continuously improve performance and skills.
Excellent Communication Skills: A Call Center Representative At Progressive Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers Over The Phone And Via Email.
Customer Service Experience: Previous Experience In A Customer Service Role Is A Must For A Call Center Representative At Progressive. This Includes The Ability To Handle Difficult Customers With Empathy And Patience.
Knowledge Of Insurance Products: A Thorough Understanding Of Progressive's Insurance Products And Services Is Essential For A Call Center Representative To Provide Accurate Information And Assist Customers With Their Inquiries.
Strong Problem-Solving Skills: Call Center Representatives Should Be Able To Think Quickly On Their Feet And Come Up With Creative Solutions To Resolve Customer Issues In A Timely Manner.
Familiarity With Computer Systems: As Most Customer Interactions Are Handled Through Computer Systems, A Call Center Representative At Progressive Should Be Comfortable Working With Various Software And Have Basic Typing And Data Entry Skills.
Communication
Sales
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Adaptability
Technical Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in Milwaukee, WI, USA is $25,600 to $36,800 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry the call center is in.
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The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.
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