Progressive

Auto Damage Adjuster

Progressive

Cleveland, OH, USA
Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent
Job Description

Are you a problem solver with a passion for cars? Are you looking for a challenging career that combines your analytical skills with your love for the automotive industry? Look no further, because Progressive is seeking a highly motivated Auto Damage Adjuster to join our team. As an Auto Damage Adjuster, you will have the opportunity to make a meaningful impact by investigating and evaluating vehicle damage, negotiating fair settlements, and helping our customers get back on the road. If you have a keen eye for detail, excellent communication skills, and a knack for customer service, we want to hear from you! Join our team and be a part of a company that values diversity, growth, and professional development.

  1. Investigate and evaluate vehicle damage to determine cause, extent, and cost of repairs.
  2. Negotiate fair and accurate settlements with customers and repair shops.
  3. Communicate effectively with customers, repair shops, and other involved parties.
  4. Analyze and interpret complex data and information related to vehicle damage.
  5. Conduct thorough inspections of damaged vehicles using industry-standard tools and techniques.
  6. Provide exceptional customer service by addressing customer concerns and resolving issues in a timely and professional manner.
  7. Follow company guidelines and procedures to ensure compliance with industry standards and regulations.
  8. Continuously update knowledge and skills related to automotive industry and damage assessment techniques.
  9. Meet and exceed performance goals and targets set by the company.
  10. Collaborate with team members and other departments to improve processes and customer experience.
  11. Maintain accurate records and documentation of all damage assessments, negotiations, and settlements.
  12. Stay up-to-date with company policies, procedures, and guidelines.
  13. Attend training and development sessions to enhance job-related skills.
  14. Uphold company values of diversity, growth, and professional development.
  15. Proactively identify and suggest process improvements to enhance efficiency and effectiveness.
Where is this job?
This job is located at Cleveland, OH, USA
Job Qualifications
  • Bachelor's Degree In A Relevant Field Such As Business, Finance, Or Insurance.

  • Minimum Of 2 Years Of Experience In Insurance Claims Adjusting, Preferably In The Auto Damage Field.

  • Strong Understanding Of Auto Repair Processes And Estimating Software, Such As Ccc One Or Audatex.

  • Excellent Communication And Negotiation Skills, With The Ability To Effectively Handle Difficult Situations And Resolve Conflicts.

  • Knowledge Of State Insurance Regulations And Policies, As Well As A Commitment To Maintaining Ethical Standards In The Claims Process.

Required Skills
  • Communication Skills

  • Time Management

  • Negotiation skills

  • Attention to detail

  • customer service

  • Analytical Thinking

  • Problem-Solving

  • Auto Repair

  • Insurance Knowledge

  • Vehicle Assessment

  • Claim Evaluation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Auto Damage Adjuster in Cleveland, OH, USA is between $50,000 to $70,000 per year. This can vary depending on factors such as experience, education, and the specific company and location. Some auto damage adjusters may also receive bonuses and commission in addition to their base salary.

Additional Information
Progressive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 3rd, 2024
Apply BeforeApril 11th, 2026
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About Progressive

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.

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