Hi! I'm Yvette and I'm a 10 year training/L&D professional!

Texas Tech University

*   ● Spearheaded the overhaul and creation of a comprehensive training system, including the transition to a new Learning Management System &#40;LMS&#41;.
*   ○ Achieved 100% adoption of new LMS, with 95% weekly usage. Compliance training went from >10% to &lt;97%.
*   ○ Developed over 100 micro-courses from new hire to corporate level.
*   ● Developed structured training paths and agendas for new hires and management levels,
*   ensuring consistency and effectiveness across locations.
*   ● Produced and edited training videos and modules, along with print job aids and other
*   training materials.
*   ● Implemented a Train the Trainer system and monitored trainer performance to ensure
*   quality and consistency.
*   ● Created 4 Certified Training Centers (CTC) in 2 years.

○ In 1st year, CTC’s achieved 94% success rate of Management trainees staying for a complete year.

*   ● Successfully managed the opening of eight restaurants within a two-year period.
*   ● Assisted the marketing department with social media content creation, management, and
*   special event assistance.
*   ● Played a key role in the Research and Development (R&D) process, ensuring recipes were
*   accurate and operationally sound.

Director of Training

● Lead the development and implementation of training content for the company-wide LMS, ensuring alignment with organizational goals and objectives.

*   ● Managed the entire New Restaurant Opening (NRO) process, including training team coordination and issue resolution.
*   ● Lead new Franchisee and Management training at the CTC.
*   ● Conducted research and development activities to enhance recipes and streamline kitchen
*   processes in collaboration with Culinary and Operations teams.

Operations and Training Manager

Facilitated onboarding and training of new team members, ensuring adherence to corporate policies and standards.
Acted as a subject matter expert in bar operations and corporate policies, training over 150 employees across multiple locations in 4 states.
Assisted in leading New Store Openings (NSOs) in the front of house.
Collaborated with the Marketing department for special events in the outer texas region.

Yvette Munoz

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