Greetings! I'm Yolanda, currently serving as a dedicated business manager at a luxury apartment community nestled in the heart of Washington, DC. While I cherish the opportunity to assist individuals in finding their ideal living spaces in this vibrant city, my true passion lies in the realms of retail management, training, and elevating customer experiences.

In my current role, I am entrusted with providing invaluable insights to the community's owners and overseas investors, encompassing a wide array of responsibilities such as operational enhancements, data analytics, competitor assessments, and meticulous facility maintenance. Through these endeavors, my primary objective is to optimize asset profitability while ensuring an unparalleled level of customer satisfaction.

Completed 7 semesters toward my BA of Business Administration. Currently enrolled to complete PMP certification.

Morgan State University

As a business manager, I am accountable for the financial health of the property. This involves creating and managing budgets, setting rental rates, collecting rent, and maximizing revenue through effective leasing strategies and ancillary income opportunities. Overseeing the day-to-day operations of the community, including maintenance, landscaping, security, and cleaning services. Ensuring that the property is well-maintained, safe, and aesthetically pleasing at all times. Also developing and implementing leasing and marketing strategies, managing relationships with vendors and contractors. Ensuring that the property complies with all relevant laws, regulations, and industry standards. This includes fair housing laws, building codes, safety regulations, and environmental requirements. Identifying and mitigating risks to the property and its occupants.

Business Manager

Provided exceptional customer service to tenants throughout the leasing process. This includes promptly responding to inquiries, addressing concerns, and providing information about the property and local amenities. Actively marketed available rental units to attract prospective tenants. Creating compelling property listings, conducting property tours, and hosting open houses to showcase rental units. Screened prospective tenants to ensure they meet the property's leasing criteria. This included verifying income, checking rental history, and conducting background and credit checks in compliance with fair housing laws. Provided training and mentorship to junior leasing agents, sharing your knowledge and expertise to help them succeed in their roles.

Senior Leasing Agent

Conducted property tours for prospective tenants, showcasing the features and amenities of the property and answering any questions they may have about the rental units or leasing process. Prepared lease documents and ensured all necessary paperwork was completed accurately and signed by both parties. Collect security deposits and rental payments as required. Maintained accurate records of rental inquiries, property showings, lease agreements, and tenant communications. Ensure all paperwork and documentation comply with relevant regulations and company policies. Worked closely with property management, maintenance staff, and other team members to ensure efficient property operations and tenant satisfaction. Coordinated move-in and move-out processes and assist with property maintenance as needed.

Leasing Agent

Oversaw the day-to-day store operations, including opening and closing procedures, cash handling, and security protocols. Ensured that the store was clean, safe, and well-maintained at all times, adhering to company policies and standards. Monitored store expenses and revenues, tracked sales performance against targets, and managed the store's budget. Identified opportunities to increase efficiency and reduce costs while maximizing profitability. Recruited, hired, trained, and supervised store employees, including sales associates, cashiers, and stock clerks. You provide ongoing coaching and feedback to ensure that staff members perform their duties effectively and deliver exceptional customer service. Prioritized customer satisfaction and ensured that all customers received prompt, courteous, and knowledgeable assistance from store staff. Addressed customer complaints and concerns in a timely and professional manner, striving to resolve issues and exceed customer expectations. Managed inventory management and visual merchandising.

Store Manager

Yolanda Groves

English

Full professional proficiency

Maintenance Regional Supervisor

Spiniello Project Manager

Accounts Receivable

Business Analysis

Project Management

Excellent oral and written communication skills

Understand and follow oral and written direction.

Organizational Skills

Contract Negotiations

Customer Care

Customer Service skills

Spreadsheet

Analytics software

CRM software

Facility management

Management and training skills

Facility management systems

Microsoft Windows applications

Staff Development

Market Research & Analysis

Contract Preparation

Competitive pricing

Data collection

Conflict Management

Conflict Resolution

Resilient

Time management

Communication and interpersonal skills.

Ability to adapt to rapidly shifting priorities in fast-paced environment, including switching between multiple task/projects in the same day

Leadership skills, whether guiding by example or coaching a group.

Networking

Teamwork

complex problem solving

Yolanda Groves

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