Franchisee Trainer

Surgical Sales Certification

I am offering an extensive eighteen (18) year track record of achievement in business ownership, team leadership, marketing, public speaking, chiropractic medicine, Certified Franchisee Trainer and have obtained my certificate in Surgical Sales.

I utilize my vast clinical knowledge of human anatomy, physiology, and related diseases to create treatment plans for a broad spectrum population including but not limited to; complex pre and post surgical, pregnancy, pediatric, elderly, as well as athletes with pre and post trauma.

I am passionate about training doctors and staff to deliver patient-centered care, collaborate and share best practices to maximize patients' quality of life.

Focus on Athletic Training and a Pre-cognate in Physical Therapy.

De Anza College

Focus on physical activity and how the human body's movement impacts health, well-being and quality of life. Pre-Physical Therapy requirements.

San Jose State University

Doctor of chiropractic (DC) degree following four years of medical training. The first two years of the chiropractic school curriculum involved primarily course work, while the third and fourth years involved clinical rotations and training.

Palmer College of Chiropractic

Responsible for operating and managing six (6) clinic locations while managing timely data collection to modify and update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
•	Certified Franchisee Trainer responsible for planning, organization, training, and development of overall clinic operations to ensure successful grand openings of franchise clinics within the region. 
•	Recognized by corporate headquarters for achieving record-setting revenue growth in the 20-year history of The Joint Franchise.
•	Generated a 12% annual growth across five (5) franchise clinics in less than 12 months.
•	Drive overall revenue growth in each location through performance management and achievement of monthly, quarterly, and annual goals.  
•	Recruit, select, train, assign, schedule, coach, counsel, and discipline employees as needed.
•	Focused on growing the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
•	Lead, coach, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans and problem resolution.
•	Maintain constant communication with owners, management, staff, and vendors to ensure proper operations of the organization.
•	Proven ability to develop and maintain an environment of trust, diversity, and inclusion within the team.

Regional Clinic Director

Responsible for creating treatment plans for a broad-spectrum population including but not limited to complex pre/post-surgery, pregnancy, pediatric, elderly, as well as athletes with pre and post trauma.
•	Secured prepayment annual care plans averaging $6K per case.  
•	Retained 85% of residual patient base year-over-year securing prepayment plans.
•	Delivered thorough patient evaluation and diagnosis utilizing digital X-Rays for pre-treatment imaging and ongoing monitoring of care. 
•	Provided accurate progress of structural integrity of spine and nervous system utilizing the most advanced thermography, sEMG, and heart rate variability systems.
•	Orchestrated internal and external outreach marketing events to further community education. Events included health screenings, corporate “lunch and learns”, and patient appreciation days. 
•	Represented the practice by participating in speaking events focused on stress management, healthy living, and ergonomics resulting in new referrals.

Associate Doctor

Responsible for delivering patient-centered wellbeing and treatment, while promoting services and products to improve patient’s quality of life.
•	Responsible for managing clinic, staff, and business operations as needed. 
•	Served as co-lead preceptorship for students at Life West Chiropractic College. 
•	Implemented a community outreach program to further patient education on wellness through various speaking events.
•	Participated in multiple corporate events as a public speaker to further education on stress management strategies, ergonomics, and healthy lifestyle choices. 
•	Managed and delivered patient-centered wellness programs consisting of healthy weight loss challenges, nutritional makeovers, and recipe nights.
•	Lead weekly surge training classes and educated patients on clinic and home care prescription for spinal hygiene

Associate Clinic Director

Managed entire workflow for programs from project initiation though program completion and ROI analysis. 
•	Vision casting and planning increased gross annual revenue by 20%.
•	Retained 80% of residual patient base year-over-year securing prepayment plans averaging $1,800 per case.
•	Planned, organized, and implemented internal and external marking including social media and corporate presentations to forecast and project business growth. 
•	Executed staff and doctor hiring, training, and development for business growth exceeding $1M in annual gross revenue by securing prepayment care plans averaging $5K per case. 
•	Collaborated with patients primary medical and specialty doctors to determine patient’s care, creating a cohesive team for the patient’s well-being and creating symbiotic physician referral relationships.

•	Launched and created a brand from the ground up through our proprietary multilevel community outreach program. 
•	Consistently exceeded the company’s income and expense budgets by GM percentage and dollar amounts by ensuring all marketing strategies were implemented.
•	Increased sales by more than 20% through efficient management of promotional spending.
•	Built and managed partnership opportunities as well as maintain strategic relationships that maximized lead generation opportunities.
•	Retained 95% of residual patient base year-over-year securing prepayment plans averaging $2,500 per case.
•	Delivered subject matter expertise by actively participating in corporate and public speaking events.
•	Executed staff hiring, training, and development ensuring adherence to office policies and regulatory compliance. 
•	Monitored staff performance for recognition of exceptional practices and identification of unusual patterns for implementation of prompt corrective action.
•	Guided staff through workload management strategies and development of treatment plans for best outcomes and achievement of business objectives and growth.

Owner/Clinic Director

STEVEN PETERS

English

Regional Clinic Director/Franchisee Trainer

Steven is a great communicator and understands his business as a domain expert. Steven has a proven track record in the chiropractic industry and has very deep knowledge on the services and products that he represents. He is also an incredible relationship builder and is very honest.

Chief Revenue Officer

Chris Loeper

Steven is a true leader that is focused on delivering customer-centric, effective, and efficient sales and marketing initiatives while executing with a data driven approach. 

Steven has a proven track record of building long term growth and acquiring, retaining, and bringing customers through the entire chiropractic journey. Steven’s proven results are an asset to any organization that he partners with.

Sr. Global Account Director

HEATHER LOEPER

Time Management

MS Excel

MS Word

MS PowerPoint

Record keeping

• Customer Acquisition & Retention	• Strategic Business Planning & Partnerships	• Relationship Management • Revenue Generation	• P&L / Budget Management	• Market Penetration Strategies • New Product / Service Development	• Team Building / Leadership	• Div

STEVEN PETERS

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