Hi, Stephanie at your service. Excited to be part of the JobzMall community and see where it leads.

Eastfield college

•Advise customers of Auction policy and the complaint and arbitration process and facilitate the
 resolution/negotiation between the two parties. 
•Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a 
mutually acceptable solution and to keep vehicles sold. 
•Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame 
damage, etc. 
•Monitor and maintain accurate files for each arbitration case, and interact with Auction sales 
personnel regarding information on vehicle sales, etc. 
•Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc. 
•Promote the Auction and its services with customers to gain additional business including, but
 not limited to, post-sale inspections.

Arbitrator

Stephanie Hurtado

English

Time Management

Customer Service skills

Record Keeping Skills

Verbal communication

written communication

Adaptability

Problem Solving Skills

Multi-tasker

Stephanie Hurtado

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