General Lines | Property & Casualty

Real Estate License

Administrative Human Resource

Human Resources: Understanding HR Systems Features and Benefits

Experienced Recruiting and HR professional with a proven track record in full-cycle recruitment, candidate assessment, and identifying top talent. Skilled in candidate generation, networking, brand advocacy, training, and process improvement. I am passionate about connecting talent with opportunities while fostering trust and bridging the gap between cross-functional teams. I focus on fostering a culture where innovation, diversity, and inclusivity drive future success.

Timber Creek High

*   Managed the establishment and maintenance of employee records in the company database system, including benefits, training, 401k, and other relevant information. Oversaw the completion and submission of essential paperwork (I-9s, W-4s) for new hires.
*   Initiated and refined efficient onboarding processes to ensure smooth transitions for new employees. Conducted 30-60-90 check-ins to confirm their understanding of company policies.
*   Assisted the Head of Human Resources and Branch Manager in daily operations, managing vendor relations, facilitating communication between onsite managers and corporate, and actively participating in the overall onboarding process.
*   Initiated and executed company-wide events to foster a positive workplace culture and strengthen employee relationships. These events were designed to express appreciation for the hard work and dedication of our team members, creating a supportive and engaging work environment.
*   Accomplishments include initiating the development of an Employee Recognition Program, Standard Operating Procedures (SOPs) for Supervisors, and Employee Quarterly Surveys, and organizing weekly culture-focused events which brought Branch turnover down from 12% in the first 90 days to 1.3% YOY.

Human Resource Specialist

*   Utilized data-driven sourcing techniques to screen over 250 candidates per week, achieving a remarkable 90% interview show rate, resulting in a 50% offer rate per month. Notably, exceeding top performers on the team.
*   Sourced, identified, and qualified high-quality candidates for roles in Quality Auditing, Administration, and Client Relationships through various channels, including LinkedIn, ZipRecruiter, Social Media, cold calling, networking, and employee development.
*   Utilized SalesForce to track and analyze key recruiting metrics, such as the source of hire, time-to-hire, and offer status (accepted/pending/declined).
*   Communicate travel itineraries in preparation for onboarding training classes and coordinate/follow up on licensing.
*   Led tours to showcase the service team and facilitate company pitches to prospective business partners.

Corporate Recruiter

*   Entered data, generated reports, and produced tracking documents, splitting up regions per associate for consistency.
*   Maintained accurate record-keeping with proactive attention to client information updates.
*   Educated clients on account services and resolved client inquiries regarding statement information and account balances.
*   Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
*   Coordinated with dealership partners and clients on newly purchased vehicles, and their bumper-to-bumper warranties, resulting in fewer after-purchase warranty cancellations
*   Coordinated effective strategies for vehicles with lemons. Submitting lemon documentation, cancellation/refunds.

Client Service Coordinator

*   While primarily supporting the Sales team, in the second half of my day I worked in HR as a Talent Acquisition Specialist. This dual responsibility showcased my versatility and ability to seamlessly navigate responsibilities across departments.
*   Evaluated resumes, interviewed, and presented qualified candidates to hiring managers, refining recruitment strategies based on feedback. Created and distributed job postings on various platforms to broaden our talent reach. Provided consistent updates to hiring managers and HR staff on recruitment progress.
*   Concurrently, supported the Sales department by efficiently managing client accounts. Ensured the successful completion of projects, timely placement of orders, and proactive tracking and replacements for any lost items. Maintained open communication with clients regarding project status.
*   Accomplishments include volunteering with the company culture committee, contributing to end-of-year audits in the accounting department, and actively participating in HR to recruit new team members for customer support

Shannon Stangl

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