Experienced business leader with over 18 years of work experience and 6 years successful track record in leading high performing logistics businesses and teams (over 30 direct reports and >100 employees). Lifelong learner with solid records of creating and improving processes that build revenue, reduce cost, and improve efficiency. Experience in securing and managing the current company’s biggest client with over $500k monthly revenue and overseeing daily interactions with over 20 VIP clients.

*   Secure and spearhead the management of the company's biggest and most prestigious VIP accounts, catering to top-tier interior designers globally. Ensure our services exceed the expectations of a discerning clientele known for their exacting standards.
*   Supervised overall logistics and warehousing operations, overseeing more than 30 direct reports and over 100 employees. Leading the comprehensive logistics of receiving, processing, storing, and delivering an extensive array of items.
*   Develop logistic and warehouse strategies and implement strategic initiatives that resulted in a significant increase in operational efficiency, client satisfaction score, and cost reductions. This includes collaborating with cross-functional teams to enhance communication and workflow between departments.
*   Conducted regular performance evaluations, provided constructive feedback, and led professional development initiatives for employees.

Logistics and Account Manager

*   Started a business providing logistics services tailored to the challenging needs of interior designers. Became the highest volume interior design logistics provider in the Charleston, SC market after less than three years in business.
*   Designed and managed all shipping, warehousing, and client satisfaction processes.
*   Led a team who handled receiving and inspection of high end furniture and art, with real time inventory management, project consolidation, storage, and project installation management. 
*   Created a best-in-class inventory management system that has been highly received and implemented by our clients. Provided the unique service of opening, inspecting, and photographing each item received so any shipping damages could be resolved prior to installation day. 
*   Sold to a local provider in June 2022.

Founder and COO

*   Co-founded a 3PL company tailored to local and international clientele with exacting handling requirements. 
*   Created and refined receiving, inspection, storage, and delivery processes which have resulted in negligible loss claims in four years of business. 
*   Designed a custom inventory management interface tailored to each client’s unique needs.

Co-founder and COO

*   Co-Founded a 3rd party IKEA purchasing service that was profitable within the first two months of business. Created infrastructure to process customer orders, bulk purchase from Ikea, and track fulfillment. 
*   Designed procedure for warehouse team to receive multiple truckloads of 12,000 unique products per day, organize and label according to customer orders.
*   Led the delivery and assembly team - including hiring, training, safety compliance, quality control, and automated delivery routing. 
*   Sold to a national logistics company in January 2018.

Co-Founder and COO

*   Coordinated and created inspection isometrics, drawings, & layouts of Non Destructive Testing (NDT) projects for Air Liquide, BP, DCP Midstream, & Valero. 
*   Used multiple 3D design platforms for customized NDT Data extractions based on clients needs. 
*   Project lead for NDT Data extraction of all equipment in the BP - Whiting Refinery, the largest BP refinery in the world. Oversaw a team of drafters and handle QC and redlining.

2D/3D Equipment Lead

*   Coordinated daily ad placement according to sales contracts to maximize revenue 
*   Produced consistent revenue growth for Estrella Media’s Audio and TV platforms in Houston, Texas, creating integrated, multi-platform marketing campaigns for national brands including Coca-Cola, Disney, T-Mobile, and Comcast.
*   Created sales presentations for local and national sales teams. Researched demographics and Nielsen ratings to identify target audiences and show effectiveness of client’s ad spend. 
*   Spearheaded Liberman Broadcasting’s social media presence in all markets, creating a new revenue stream and increased engagement between audience, talent, and brands.

Randal MacCrea

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