Inbound Marketing

Notary Public Commission

Inbound Certified

Experienced Client Relationship Manager with a passion for exceptional customer service and strong interpersonal skills. Adept at building relationships, anticipating client needs, and developing solutions in fast-paced environments. Skilled in project management and client satisfaction.

The University of Texas at Austin

*   Managed a portfolio of 30+ Enterprise accounts ($750k in annual recurring revenue), providing exceptional customer service by learning about their needs and developing solutions to meet them to ensure customer satisfaction.
*   Administered strategic planning and execution of Market Analysis to grow and maintain key clients for LoudCrowd.
*   Conducted customer feedback interviews to analyze qualitative insights and evaluate potential solutions to recommend to Product and Engineering teams.
*   Spearheaded product adoption initiatives by interacting with clients across multiple channels to understand their needs, build rapport, provide expert guidance, and resolve issues.

Senior Client Strategist

*   Oversaw client onboarding process in its entirety, executing organizational initiatives with diplomacy and strong attention to detail to ensure a seamless onboarding experience.
*   Built and maintained positive relationships with clients, demonstrating enthusiasm and commitment to customer satisfaction through innovative negotiation.
*   Maintained high customer retention rates through adaptability, interpersonal and communication skills.
*   Exhibited strong networking skills to build and maintain relationships with clients, leading to increased loyalty and repeat business.

Client Relationship Manager

*   Conducted social media analysis to understand organic consumer behavior on social platforms (i.e., TikTok, Instagram, Facebook) and identify strategic cross-selling opportunities for Frito-Lay brands on social channels.
*   Leveraged critical thinking skills by data blending social media analysis findings with historical sales data to identify opportunities on social that elevate customer lifetime value through continuous engagement and advocacy.

Marketing Consultant

*   Assembled site template for YETI's host of internal communications (company intranet), developed 50+ pages of content, and administered site maintenance in alignment with brand strategy.
*   Designed and developed marketing collateral, including intranet website content, blog posts, email newsletters, promotional materials, etc. 
*   Utilized advanced analytics tools to compile social data for quarterly performance reviews and help identify areas of improvement for relationship management with external vendors for the Public Relations department.
*   Proactively engaged with customers across multiple channels to understand their needs and resolve issues, using a support platform like Intercom and Salesforce.

Marketing Communications Specialist

Rachel Jackson

English

Native or bilingual proficiency

Spanish

Professional working proficiency

Team Lead

Adobe Creative Suite

Networking

Account Management

Highly organized and self-motivated

Strong time-management skills with the ability to manage short and long-term projects to fruition

Ability to adapt and thrive in a highly collaborative environment and work flexibly are essential.

Customer Services

Microsoft Office Proficiency

Competitive market analysis

Market Research & Analysis

Adaptable

Communication

Enthusiastic

Leadership

Negotiation

Strong communications skills

Ability to multi-task and project manage.

Interpersonal Skills

Ability to multi-task

Strong interpersonal skills with the ability to build and maintain quality relationships with external members and internal staff.

Rachel Jackson

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