With my experiences in customer service for 5 years, I am confident that I will be able provide service and support to your valued customers!

Mae Fah Luang University

**Customer Service Specilaist - Thai (TikTok Shop)**
_SEA SWAT Team - Byte Precision Sdn Bhd (Malaysia base)_

*   Working on the escalated tickets from T1
*   Handling special project; FAQ project, and Seller App Review project
*   Generate the weekly report by identifying the DSAT, Ticket volume, and Average resolution time. Also, attending the meeting with the relevant department
*   Driving to reduce the issues that happened in Thai market
*   Providing the suggestion to improve the customer service experiences from ticket analysis
*   Working with other department for the action plan in order to improve the users' experience
*   Creating the SOP for high risk cases with relevant team
*   Handling high risk cases with relevant team (Legal team, Risk Control team, Customer Experience Management team, etc.)

Client Service

*   Assisting the agents regarding the inquiries.
*   Sending Daily Queue Management report.
*   Investigating the cases that have closed incorrectly. (Cases Analysis)
*   Conducting team huddle if there are any updates on the products.

Subject Matter Expert

*   Supporting customer via email and live chat.
*   Investigating the client's inquiries by using tools.
*   Handling the high prioritize cases.

Representative Customer Service Advisor

*   Handling inbound calling.
*   Identifying passenger's need, interpreting information, and providing solutions.
*   Handling with passenger's complaints and assisting them to resolve the problem.

Customer Service Representative (Inbound call) under control of Bangkok Airways

Pinprapha Hiruncome

English

Professional working proficiency

Thai

Native or bilingual proficiency

Accommodation Services Specialist

Supervisor

Communication Skills

Organizational skills, time-management.

Work in a team-based environment and achieve common goals.

Problem Solving

Data systems analysis

Adaptable

Collaborating

Communication

Empathetic

Humble

Sense of Humor

Pinprapha Hiruncome

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