I am a goal-oriented and ambitious person with a passion for customer service. I have worked in customer service and retail for 5+ years. I love to help others and enjoy talking to people!

Santa Ana College

Cal State LA

•	Oversee the work of retail staff in the store environment
•	In charge of coordinating shipping and receiving store merchandise and office supplies
•	Solve problems at a day-to-day level while assisting customers
•	Analyze and authorize merchandise returns while following company guidelines
•	Analyze sales records to determine top sellers and merchandising effectiveness
•	Complete paperwork, reconcile tills, prepare deposits, open and close the store
•	Handle money with a Point-of-Sale system including checkout, returns, and exchanges
•	Screen office phone calls, while directly and effectively communicating with customers and staff members about product information and stock checks.
•	Utilize the company’s POS system to cash customers out
•	Collaborate with other team members to keep the sales floor area clean and organized at all times

Retail Supervisor

•	Reviewed EOB’s by classifying and labeling each letter accordingly; identified and determined which insurance and or attorney letters go to which department.
•	Maintains client and employee databases for mailing and communication purposes and provided superior interaction between departments to ensure all needs were met.
•	Responsible for creating proof of services and e-filing; extensive use of data entry, copying, scanning, and renaming documents.
•	Prepared and summarized the super bills for each psychological report received from Billing Manager in preparation for data entry.

Billing Analyst

•	Provide administrative support to teachers; Design and implement teaching programs under the supervision of a licensed educator.
•	Facilitate social interactions between students; Teach appropriate behavior and communication skills.
•	Help manage the classroom, oversee class activities, and monitor student progress.
•	Supervise individual or small-group work; Support students with disabilities.

Nataly Silva

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