Highly motivated and experienced Management Information Systems Engineering professional. Strong verbal, listening/ writing skills. Comfortable in interacting with all levels of the organizational structure. Diverse experience in the design and implementation of Network Systems, architecture, tooling, data analytics and platforms. Knowledgeable in multiple IT Technologies Wifi, LTE, Fiber, GigaPower, LAN/WAN network infrastructure, Cloud and SD-WAN Platforms. Experienced professional who's demonstrated long history of working in the Engineering/Telecommunications industry skilled in Systems/Network Design and Development, Project Management, IT Engineering, Data Analysis, Broadband Technologies, SME Streaming Technologies. CRM, WMS, Data Center Experience

The Manager-Information Systems Degree helps pupils understand manages, oversees, and provides oversight for the development, coordination, implementation, and completion of the Information Technology resources, equipment, configuration, instrumentation, and operation. It also educates students and gives insight toward the IT Business Management or Service Management field in which they will participate in short- and long-term planning strategic planning with departments to improve business processes and to prioritize IT investments in process, people, services, and infrastructure. This degree positions them to act as an advocate for the department business functions to IT and regularly communicates with leaders and stakeholders inside and outside of the organization for contracts, projects and service delivery management. Their performance and service can benefit in acting as escalation point for issue and problem resolution. Also allows them to work with cross-functional teams within IT Services to develop and monitor service level agreements if need be and develop key performance metric to ensure alignment with company's goals and objectives.

Dallas Baptist University

·        Managed and ensured video, voice and data platform services AT&T’s U-verse / DirecTV Video/Broadband where daily task were to troubleshoot complex network systems. In parallel help develop stability in design, automated testing and ticketing system procedures using insights to support core organizational functions for executing and analyzing customer platform data.
·        Developed, designed, and created (KPI) Key Performance Indicators for increased client network performance and efficiency.  
·        Experienced in troubleshooting, configuring and supporting business intelligence API testing systems for validation and system integration. SME in advanced monitoring approaches and techniques to resolve network and data outages and system upgrades.
·        Skilled in identifying and advising business partners and vendor management regarding network optimization, monitoring, and management tools to create business case for defining improvements within change management procedures.
·        Proficient in big data analytics, forecast modeling using tools (including but not limited to: Service Now Tableau, Power BI, AWS, Azure. To develop technical processes and enforce system standards. Engaged in vendor escalations, strategy reports which comply with recommendations involving internal/external management systems, tooling or equipment.
·        Organize and assist in geographical software/network expansion activities, data mining, client release efforts including circuit design, network restoration and/or disaster recovery. Beta testing and implementation router configs Wireshark P-Capture for long haul hardware/software changes to keep within regulatory system compliance zoned for Layer 2/3 network compliance..
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Senior IT System Engineer/Data Analytics

·        Direct, lead and oversee day-to-day operations strategically for network performance monitoring and Analytics/Reporting activities including metrics, scorecards, coaching performance, and identifying gaps within customer facing equipment to resolve any conflicts that may arise. Including implementing cost effective processes and improvements for platform efficiency.  
·        Proficient in troubleshooting at application, internet, network access, TCP/IP layers. SME in configuring, patching, and debugging of management, unicast/multicast traffic at small, midsize, or enterprise level systems.
·        Supervised technical and engineering progress to ensure strategies, goals and objectives are met. Communicating change when needed to all affected personnel and business units including vendor management customers and lab cohorts.
·        Leading teams in established SDLC models using new Cloud configurations, SD-WAN, and wireless site designs for accessibility to backhaul, Video Hub Offices or DMZ’s. Overseeing network connectivity protocols forwarding customer traffic using MPLS, OSPF, BGP and internet circuit provisioning to support SD-WAN Overlay networks using vManager, vBond, Vsmart, vEdge routers.
·        Designed, developed, and tested alarm validation, ticket documentation and resolving mission critical chronic issues.
·        Identify reliability risk in implementation and Quality of Service in Data Center procedures and protocols.
·        Provided technical assistance and perform problem resolution on all advanced network problems including layer 2/3 traffic engineering plans and protocols targeting PIM, OSPF, BGP. MPLS QoS, DHCP. VRRP standards
·         Firewall, Client, LAN/WAN connectivity, wireless networks, VOIP connectivity, experience. ROADM, DWDM cross connect circuits.

Advanced Technical Support (ATS) Sr Network Engineer III

·        Maintained and troubleshot the architectural backbone for U-verse Video/Broadband Platform. Leading 24x7 support of performance and reliability implementing standard operating procedures for effectively running Network Operations Center
·        Supervised and monitored accurate outage reporting and surveillance of entire Alcatel 7750/7450 Service Routers, hardware, and software upgrades. SME Cisco vSmart and vEdge, Network Management and Performance configuration tools.
·        Supported entire U-Verse IPTV servers and Microsoft Application Platform, performing configuration and maintenance on servers – file servers, web servers, domain controllers, SQL servers, and VM Ware, Viptela SCCM, NetScout, Wireshark, Jira, testing and deploying SaaS, PaaS, IaaS initial setup as services.
·        Deployed/Troubleshoot software loaded to servers on a regular basis as well as managed security patches and upgrades of all system for layer 2/3 network environments. Scheduled and track hardware maintenance within data centers in within company’s back haul, proactively test Disaster Recovery plans and collaborate with FEMA arm of Telecommunications Branch of AT&T
·        Performed real time test and maintained, and installed mainframes, VPNs, routers, other hardware equipment for real-time Labs.
·        Deployed and maintained ACL, firewalls, OoS protection software and vulnerability testing for security systems infrastructure.
·        Monitored computer systems to improve network performance for systems both internally and externally with Wireshark Tools
·        Analyze data, present test results and case studies to evaluate system design changes as required for platform performance RIM improvements.

Myron Green

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