Texas Resident Adjuster License

Arizona Property Adjuster License

Adjuster

•	Managed complex property claims, ensuring compliance with industry standards.
•	Developed training materials improving onboarding process for new adjusters. 
•	Led a quality assurance team that enhanced claims processing efficiency. 

Key Expertise
- Customer Oriented	
- Policy Analysis	
- Time Management	
- Self-Motivated
- Skilled Investigator	
- Strong Communications	
- Detail Oriented
- Water Mitigation and Asbestos Abatement Review

California State University,Northridge

➢ Review mitigation and asbestos invoices for completeness to ensure in line with IICRC S500 & industry standards ➢ Prepare comparative estimate(s) for every assignment ➢ Negotiate with vendors

Water Mitigation and Asbestos Reviewer

➢ Manage and process all types of property claims including theft, vandalism, fire, smoke and natural disaster
➢ Coordinate housing when appropriate
➢ Negotiate attorney and public adjuster represented claims
➢ Investigate, evaluate negotiate and settle complex property insurance claims
➢ Confirm/analyze policy coverage
➢ Negotiate attorney and public adjuster represented claims
➢ Investigate, evaluate negotiate and settle complex property insurance claims
➢ Confirm/analyze policy coverage

Senior - Complex Claims Representative - Liberty Mutual / Safeco Insurance Account

➢ Create training documents for new desk adjusters with varying degrees of claims knowledge
➢ Lead and mentor desk and field adjusters
➢ Seamless communications at all levels, internal and external
➢ Ensure thorough coverage investigation
➢ Negotiated complex claims with public adjusters, attorneys and contractors
➢ Approve all payments and expenses for desk adjusters above their authority
➢ Prepare detailed Authority Requests for payments over $150,000.00
➢ Review and edit denial and partial denial letters to confirm proper policy language ➢ Ensure claim timeliness
➢ Florida SB2A Compliance

Supervisor - Tower Hill Insurance Group Account

➢ Virtual estimating skills
➢ Manage, lead and mentor a team of adjusters with varying degrees of experience(s)

Team Lead for Liberty Mutual Account

➢ Claim processing from first contact to completion
➢ Virtual estimating skills
➢ Investigate, evaluate negotiate, settle moderate to complex property insurance claims
➢ Confirm / analyze policy coverage
➢ Water mitigation review

Inside Property Adjuster II

➢ Review mitigation documents for accuracy and compliance to IICRC S500 & industry standards
➢ Identify vendor trends and share best practices across the group

Water Mitigation Consultant-Telecommuter

Set up a quality assurance team for the managed repair program
➢ Built a quality assurance team from scratch

Quality Assurance Manager

Onsite property inspection to determine coverage and estimate according to the insured policy
➢ Promptly and effectively handle assigned claims to conclusion utilizing best claims practices
➢ Quickly and efficiently determine coverage
➢ Deliver a positive On-Your-Side customer service experience
➢ Indemnified insured onsite

FIELD CLAIMS SPECIALIST II

Consistently promoted to positions with greater responsibility
➢ QA Director for Liberty Mutual, Safeco, Homesite, Assurant, ASI, TWIA and others
➢ Water Mitigation Manager and Trainer including council interaction for litigated files
➢ Large loss and complex property claim quality assurance review
➢ Liberty Mutual team lead for Hurricane Sandy supplement team – Lake Mary facility

QUALITY ASSURANCE MANAGER

➢ Inspect homeowner property damage to determine coverage according to the insured policy

SPECIAL FIELD CLAIMS REPRESENTATIVE

Michael Reyes

English

Full professional proficiency

Dedicated and Detail Oriented Insurance Claims Adjuster

Michael was probably one of the best managers, and co-workers, I’ve ever had. He went above and beyond to make certain that everyone he managed had what they needed to do their job and was quick to step in and help someone understand, if needed. He is very highly skilled and an excellent source of information. Michael has years of experience in speaking with customers and putting them at ease while helping them work through the process. He has a natural ability to instill confidence in his peers, his colleagues and his customers. I would not hesitate to recommend Michael for any position. 

Sincerely, 
Vanessa Sherry
Insurance Adjuster and Mitigation Specialist

Mitigation Review Consultant at Sedgwick

Vanessa Sherry

Senior Commercial Claims Consultant

Documentation

Data Analysis

Communication

Time Management

Writing

Team Management

Must be detail-oriented, with excellent organizational and task management skills

Self-motivated, works independently and possesses strong organization and time management skills.

Ability to learn and interpret policy and procedures.

Scheduling

Negotiation skills

Attention to detail

Problem Solving

Negotiation

Leadership

Conflict Resolution

Auditing

customer service

Analytical Thinking

Claims Processing

Customer Service skills

Documenting

Researching

SalesForce database

Xactimate skills

Investigative procedures

Claims Management

Service virtualization

Risk assessment

Interpreting

Organization

Processing

Problem-Solving

Coverage analysis

Adaptability

Decision-Making

communicating

Negotiating

Analyzing

Facilitating

Collaborating

Data

Investigation

Evaluating

Verifying

Investigating

Mediating

Estimating

Reconciling

Corresponding

Claiming

Insurance Regulations

Property Inspection

Damage Evaluation

Insurance Assessment

Symbility Skills

Time management

Exceptional customer service, teamwork, organization and communication skills

Interpersonal Skills

Excellent organization and time management skills with attention to detail

creativity

flexibility

Critical thinking

Organizational skills

Teamwork

Truth & Honesty

Strong Team Player

collaboration

Time-Management

Decision-making

Michael Reyes

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