Experienced in asset protection, theft prevention, and surveillance, with expertise in CCTV monitoring, incident response, and enforcing security protocols. Proven ability to safeguard guests, employees, and assets through proactive security measures. Background includes roles at Sephora and Walmart, conducting investigations, leading security initiatives, and training teams on loss prevention strategies. Fluent in Spanish, enabling effective communication with diverse teams and guests.

Suffolk County Community College

Purdue Global

*   Ensure the safety and security of store assets, employees, and customers by preventing theft and ensuring compliance with policies and legal regulations.
*   Conduct surveillance using CCTV, identify and apprehend suspects, and report incidents to maintain a secure store environment.
*   Perform routine screenings, identify suspicious activities, and prevent theft by implementing effective loss prevention strategies.
*   Collaborate with the District Loss Prevention Manager to develop Shrink Plans,investigate internal theft, and analyze exception-based reports.
*   Respond to incidents, assess situations using sound judgment, and document detailed reports on theft incidents, recoveries, and audits.
*   Participate in training sessions and provide support across multiple locations, ensuring adherence to Sephora's values of Passion, Innovation, and Teamwork.
*   Adapt to operational needs during peak periods and special events, offering flexibility by picking up shifts or assisting in other areas as required.

Loss Prevention Investigator

*   Led a high-performing team to drive sales growth, achieve revenue targets, and enhance customer satisfaction.
*   Partnered with store leadership to oversee productivity, execute company initiatives, and implement effective sales strategies.
*   Assisted in hiring, training, and recognizing top performers to improve employee engagement and performance.
*   Maintained high store standards, executed Divisions of Responsibility (DOR), and ensured compliance with company policies and procedures.
*   Supported merchandise placement and addressed customer concerns to create a seamless shopping experience

Sales Manager

*   Developed and implemented strategies to safeguard assets and minimize losses, working closely with store leadership and the Market Manager.
*   Monitored inventory flow, identified areas for improvement, and collaborated with leadership to implement training programs aimed at improving inventory accuracy and reducing shrink.
*   Conducted regular store tours and audits, ensuring adherence to asset protection protocols and meeting key performance metrics.
*   Worked alongside business leaders to address asset protection concerns and adapted AP programs to meet both store and market needs.
*   Promoted a culture of integrity and ethics in line with the company’s Open Door Policy, reinforcing a secure and accountable work environment.

Asset Protection Manager (promoted)

*   Welcomed customers and conducted receipt checks for high-value items to prevent theft and ensure the security of merchandise.
*   Assisted with returns and maintained clean, safe entrances, creating a positive customer experience while acting as a visible deterrent to criminal activity.
*   Monitored customer and associate behavior, responding promptly to assistance requests and ensuring adherence to company policies and safety standards.
*   Collaborated with managers, co-workers, and customers to identify priorities, improve processes, and meet store goals while adapting to feedback and operational changes.
*   Handled claims and returns, organized merchandise, and monitored shrink activities to support asset protection efforts and minimize loss.

Melanie Camacho

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