Professional in Human Resources (PHR)

Human Resources professional with over 10+ years of Human Resources and management experience. Proven success in developing and executing HR programs and policies that drive business outcomes. Enthusiastic about talent development and fostering high-performance work environments.

strategic recruiting, the hiring process, employee orientation, leadership onboarding, retention programs, and the employee lifecycle.

Regent University

\- Led HR initiatives during a company restructuring, assisting over 100 employees and aiding the transition to an ESOP. Achieved 100% accuracy in all audits and year-end reports.
  
\- Managed all HR functions for 6 managers, covering the complete recruiting cycle, payroll, benefits administration, training and development, employee relations, performance management, and disciplinary actions.
  
\- Successfully drove the implementation of a new onboarding process and HRIS database, achieving a 75% success rate.
  
\- Created HR policies and procedures, handled all payroll aspects, and supervised benefits administration and optimization.
  
\- Achieved a 100% success rate in representing the company at all Virginia Employment Commission hearings.
  
\- Enhanced HR efficiency by 25% through the streamlining of payroll and compensation management processes.·    ·

Human Resources Director

·   Conducted audits Human resources audits and increased Human resources standards by 75% and safety standards by 75%
·        Managed the onboarding of managers and frontline employees and increased job compliance by 82%
·        Provided regional training for new managers and led employee relations investigations within the region
·        Served as a key member of the attestation project team, Work-life balance initiatives, and
·        Increased retention of employees within the region by 75% through retention analysis
·        Acted as E-Verify (I-9) subject matter expert (SME), ensuring compliance increased it by 80%
·        Supported contract union accounts to ensure compliance
·        Served as a point of contact for general managers on a regional level for five states on all HR issues and operational inquiries, including technical support and support for all HR concerns

**_General Manager 1_,** Sodexo, Gaithersburg, MD                                                                                           (2009 –2017)
·        Supported and managed all unit and HR functions from onboarding to termination, PL budget, training and development
·        Handled employee relations and increased retention by 78%, 100% client satisfaction with assigned units and simultaneously supported the region with all HR concerns, while improving unit safety and operations by 75%
·        Representative for all employment commission hearings and a success rate of 100%

Laura Graham

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