I have 10+ years in hotel management, very stern, dependable, team player, hard worker, great leader, quick learner, motivational person but like to get the job done, experience with Extended Stay America in management.

Baldwin High

Manage day to day activities of hotel properties and staff members; held accountability for planning,
organizing, and directing all hotel services, including front desk operations including reception, concierge,
reservations, food and beverage operations, maintenance, and housekeeping activities.
Create daily bank deposits, established marketing efforts, and handled customer complaint resolution
responsibilities; supervised repairs, deliveries, renovations and furnishing replacements.
Recruited, hire, and trained hotel personnel; planned staff member’s daily assignments and quickly
addressed all unexpected issues

Assistant General Manager

Manage day to day activities of hotel properties and staff members; held accountability for planning,
organizing, and directing all hotel services, including front desk operations including reception, concierge,
reservations, food and beverage operations, maintenance, and housekeeping activities.
Create daily bank deposits, established marketing efforts, and handled customer complaint resolution
responsibilities; supervised repairs, deliveries, renovations and furnishing replacements.
Recruited, hire, and trained hotel personnel; planned staff member’s daily assignments and quickly
addressed all unexpected issues
Carried out budget planning, maintained cost control, kept statistical and financial records, set goals and
room rates, performed property inspections, ensured property safety and cleanliness, and maintained
diligent compliance with laws and statutory regulations.

LaLa Warren.pdf

General Manager

Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its
emergency and crisis management plans
Assist in creating a positive team-oriented environment which focuses on the guest, through employee
development and motivation
Maintain direct contact with and monitor the development of management trainees
Perform any other duties as request by the Vice President of Operations, Regional Director of
Operations
Maintain a professional working relationship and promote open lines of communication with managers,
employees and other departments
Make proposal to general Manager regarding turnover, promotion and salary increase for employees
Participates in the development of the annual marketing, sales and yield management plans and
strategies

Hotel General Manager

Working day to day operations, checking in and out guest, working with excel and Microsoft, answering phone, working with the fosse and Marsha system, make reservations, working with the bistro area, faxing and working with quore, greeting guest, also assisting the assistant manager.

Front Desk Agent

Employee of the month

Lacreal Warren

English

Full professional proficiency

District Manager

I worked with Lacreal on a hotel change of ownership project. Her knowledge and work ethic ensured a smooth transition.

Lacreal Warren

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