Collections Manager with over 6 years of experience excels in leveraging analytical skills to significantly reduce overdue accounts by 20%, enhancing revenue recovery. Demonstrates exceptional problem-solving abilities and a customer centric approach, evident in resolving complex billing and service issues efficiently. This candidate is eager to apply a strong foundation in collections management, alongside an empathetic and resourceful nature, to achieve and surpass objectives in a dynamic team environment.

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• Confers with customers by telephone in an attempt to collect current and past due payments while documenting all actions taking on the account. 
• Utilizes collection skip tools to locate accounts leading to resolution. 
• Recommend accounts for repossession or legal action. 
• This position involves regular access to specified personal information of consumers. 
• Perform all responsibilities in compliance with company policies and procedures. 
Led collections team to reduce overdue accounts by 20%, enhancing revenue recovery. 

*   Skiptracing 150 plus accounts before the account is charged off.

Collections Agent

Effectively communicated complex billing issues, enhancing customer understanding and satisfaction Successfully initiated and managed transitions of electric services, tailoring offerings to customer needs Educated customers on energy usage and rate options, promoting informed decision-making 
Identified and reported hazardous electrical situations, ensuring safety and compliance 
Improved customer experience by diagnosing and resolving service issues promptly and efficiently

Service Consultant

Expertly managed customer inquiries for Sprint and T-Mobile, ensuring effective resolution. 
Successfully collected payments and adjusted services to enhance customer satisfaction. 
Performed credit checks, demonstrating keen attention to detail and analytical skills. 
Resolved complex issues, showcasing problem-solving abilities and customer-centric approach. 
Significantly improved customer experience through prompt and accurate responses. 
Managed customer queries and service adjustments for Sprint and T-Mobile, ensuring high satisfaction. Efficiently processed financial transactions, contributing to the team's target achievement. 
Provided tailored solutions to customer needs, enhancing their service experience.

Kyra Arnold

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