Customer Experience and Ecommerce Operations leader with 10+ years driving revenue growth, operational efficiency, and client retention across retail, energy, and digital platforms.

Texas Tech University

• Orchestrated and executed a variety of corporate events, ranging in size from 50 to 2500 attendees, across multiple media channels, achieving high levels of participant engagement and satisfaction.
• Anticipated and managed all logistical details for events, encompassing venue and site selection, floorplans, audio/visual support, marketing collateral, catering, lodging, and more. Ensured meticulous planning to enhance the overall event experience

Public Affairs Specialist

•        Analyzed pricing data from industry market insight, historical demand trends, and weather patterns to determine a market price for diesel used by all gas stations across the South and East Coast.
•        Reviewed over 200+ Branded and Unbranded Deals to support the economics of the value to the Marketing & Sales business.
•        Conducted thorough market research, providing critical insights that directly influenced strategic decision-making and market positioning.
•        Collected pertinent data from Territory Managers and customers, meticulously inputting forecasts into the system, and adeptly managed allocation and credit volatility to ensure accurate and reliable sales projections.
•        Developed pricing models to assess the impact of changes in market conditions on product profitability.
•        Collaborated with sales teams to ensure accurate implementation of approved pricing structures across all channels.

Commercial Sales, Demand, and Pricing Analyst

•        Created over 200 new customer accounts in MSAP, Salesforce, RightAngle, and other internal systems from financial vetting through the process of getting a customer setup to load gas and diesel products at over Shell branded and 76 branded 2500 gas stations across the United States.
·        Provided troubleshooting for customer issues pertaining to incorrect billing, incorrect loading and delivery, and other time-sensitive requests by collaborating with internal and external stakeholders.
·        Emphasized understanding of multiple processes and systems within Motiva's end-to-end supply chain, with a commitment to continuous improvement. Developed expertise in Motiva's Marketing & Sales landscape, positioning oneself as a key resource for inquiries related to customer accounts.

Sales Support Specialist

·        Orchestrated the submission of purchase orders for gas stations outside Point-of-Sale systems, encompassing over 1500 Shell sites across the United States.
·        Cultivated and nurtured strong relationships with vendors, deployment managers, and gas station owners to ensure smooth operations and timely project execution.
·        Efficiently managed project timelines from order placement to installation, meticulously monitoring progress and milestones.
·        Provided comprehensive weekly updates on project status to upper management, facilitating informed decision-making and ensuring alignment with organizational goals.

Retail Operations Analyst, Contractor

•        Handled day-to-day business needs including building items, entering copywrite and maintaining purchase orders for handbags on NeimanMarcus.com, BergdorfGoodman.com, MichaelKors.com, Cusp.com and in catalogs.
•        $88 million in fiscal 2013 sales, exceeding FY12 sales by 37%, and gross margin by 41%.
•        Consecutive years of double-digit sales and gross margin growth (25% and 28% increases over previous year.)
•        Participated in bi-monthly meetings with Planner to project seasonal sales and gross margin.
•        Coordinated vendor samples for editorial, online, and catalog photography for over 40 vendors.
•        Developed online marketing and promotional strategies based on business needs and competitive analysis.
•        Coordinated with suppliers to ensure timely delivery of goods while meeting quality standards.
•        Conducted regular market research to identify trends in the industry and develop strategies for product placement.
  
Relocated for family illness.

Kristen Brignac

#1 Video-Talent Marketplace

Ready to discover your perfect career?