Detail-oriented professional with 25 years of experience in administrative coordination, client engagement, and communication. Looking to pivot in my career and explore my passion for fashion brands and client styling. Fluent in Mandarin Chinese, with extensive brand knowledge and a lifelong passion for fashion trends. Eager to apply my skills in building long-lasting customer relationships, engaging communication, and willingness to learn to further the brand’s values.

Beijing Professional Institute

Patient Services Coordinator:
● Deliver personalized service by organizing appointments and managing patient logistics, fostering trust and rapport with diverse patients.
● Provide tailored guidance and training to new team members, enhancing team cohesion and knowledge-sharing.
● Act as the primary liaison between patients, medical staff, and stakeholders, ensuring seamless communication and various needs were met.
● Manage documentation, including preparing reports, research findings, and presentations for internal and external stakeholders.
● Support financial administration, processing invoices, expense claims, and purchase orders, ensuring accuracy and timely submission.
  
Scientific Research & Laboratory Management:
● Oversee and manage data collection and other biological specimen collection procedures to ensure processing and storing maintain a “chain of custody.”
● Manage stock and ordering of laboratory supplies including freezers and centrifuges.
● Calibrate and operate laboratory instruments that are necessary to independently perform tests, analyses and other procedures in conducting experiments and studies.
● Provide training to new lab fellows in the use of laboratory equipment and proper laboratory procedures.
● Responsible for carrying out guidelines and regulations related to proper handling, storage and shipping of various biological materials.
● Search relevant literature to identify the most applicable procedures and methods to conduct experiments and collect data.
● Maintain a high level of precision and care when handling sensitive materials, reinforcing the importance of accuracy and attention to detail.

Patient Coordinator

● Collaborated with team members to achieve daily sales targets and uphold store cleanliness standards.
● Delivered personalized customer service by assisting shoppers with product selection, fitting room inquiries, and styling advice.
● Maintained store presentation through restocking, organizing merchandise, and creating visually appealing displays aligned with brand guidelines.
● Addressed customer inquiries and resolved complaints promptly, enhancing customer satisfaction and loyalty.
● Developed positive relationships with customers, fostering brand loyalty and repeat business.
●Understanding company culture and properly representing it at all times on the job.

Sales Associate

● Provided courteous and efficient customer service, addressing inquiries and resolving product-related issues to enhance customer satisfaction.
● Assisted customers with product selection, orders, and delivery coordination, ensuring prompt and accurate service.
● Maintained detailed records of customer interactions and transactions, contributing to improved service quality and operational efficiency.
● Communicated with cross-functional teams to relay customer feedback and support product quality improvements.
● Promoting Wei-Chuan products to retailers, distributors, and individual customers.

Customer Service Specialist

Kai Shi

English

Chinese

Native or bilingual proficiency

Consulting

Networking

Highly organized and self-motivated

Excellent interpersonal skills to foster effective, collaborative relationships with a wide variety of constituents from diverse social, cultural and economic backgrounds; working knowledge of social, business, academic and cultural protocol.

Kai Shi

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