J
Jerrymon Saji
As a seasoned Major Incident Manager with over 5 years of experience, I excel in leading high-pressure IT incident response efforts, minimizing business disruption, and ensuring swift service restoration. My expertise spans: - ITIL-based major incident management - Crisis management and communicat
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Get StartedExperience
Education
Skills
Documentation
Change Management
Process Improvement
Vendor Management
Troubleshooting
Communication
Problem Solving
Incident Management
Problem Management
customer service
Critical Thinking
Root Cause Analysis
Analytics
MS Office tools
ITIL processes
System Monitoring
Technology
Escalation
Incident Resolution
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Soft Skills
Communication
Leadership
Time management
Interpersonal Skills
self-motivation
Critical thinking
Teamwork
Adaptability
Problem-Solving
Show 3 More Soft Skills
Languages
English