Skilled Human Resources Leader with over 15 years of experience leading and executing HR initiatives that deliver impact in productivity, performance, engagement, and compliance in a number of industries. Extensive experience in all aspects of human resources leadership including employee relations, recruiting/retention, staff development, regulatory compliance, HR policies, benefits administration, and DEI initiatives. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including executive management, team members, and employees.

Utah Valley University

• Working with students, coaching both students and staff along with creating and implementing policies and procedures.
• Making strategic decisions to advance business objectives and establishing systems to support the institute's mission.
• Working in collaboration with other leads to manage organizational change and develop strategies for employee culture.
• Collecting and analyzing data to identify trends, manage performance, increase retention, and improve engagement.
• Ensuring compliance with local, state, and federal regulations including those of the accreditation agency (NACCAS).
• Working closely with students from enrollment to graduation to ensure success in completing their programs.
• Advising, counseling, and supporting operations and executive leadership on human resources issues as SME.
• Conducting professional coaching and discipline with students and updating and maintaining student records.
• Ensuring compliance with payroll processes/procedures, administering HRIS, and serving as SME on HR procedures.
• Training staff on different tools and resources they need to maintain compliance with NACCAS accreditation standards.
• Overseeing internal financial postings and ledgers audits as well as facilitating and tracking leaves of absence for staff.
• Creating weekly reports for management and directors to track student success and proactively identify at-risk students.
• Increasing student engagement and attendance while decreasing the number of students who withdraw from programs.
• Developing and establishing processes and systems that increase student engagement, satisfaction, and attendance.
• Being chosen as the 2021 Team Member of the Year and recognized for efficiency and building team relationships.
• Receiving 65% exceeds expectations and 35% meets expectations from students, the highest score across all 5 schools.
• Creating training and development programs to help educators better support students through coaching and feedback.

Compliance Manger

·   Oversaw all daily operations and managed both administrative and educational staff and performed HR functions.
·   Developed and implemented policies, procedures, and publications that improved recordkeeping and efficiency.
·   Provided coaching on standard business procedures and worked directly with students to improve their performance.
·   Proactively identified organizational needs for talent assessment, team effectiveness, and staffing requirements.
·   Advised and coached managers on resolving employee issues including administering performance improvement plans.
·   Created and implemented policies and best practices to ensure alignment with business model and organizational goals.
·   Managed 1 direct report and developed strategies for resolving and addressing needs for human resources functions.
·   Developed and administered performance evaluations and annual merit review programs and documented changes.
·   Managed purchases and controlled inventory, processed payroll, and oversaw all federal aid-related activities.
·   Provided technical cosmetology-related education to a diverse student population to maximize their learning potential.
·   Supported company diversity and inclusion goals, strategies, and plans and actively participated in staff communication.

Operations Manager

·   Developed and implemented training programs to drive increases in performance for all levels of employees.
·   Created employee relations model for creation of job descriptions, performance management, and grievance procedures.
·   Produced a revised compensation structure that encouraged development and advancement within the organization.
·   Evaluated and monitored the existing benefit programs to identify cost savings opportunities and meet employee needs.
·   Updated and processed bi-weekly payroll for the organization in addition to processing Accounts Receivable/Payable.
·   Successfully investigated, mediated, and resolved all advanced grievances, staff conflicts, and harassment claims.
·   Managed safety/workers compensation issues, legal matters, and reporting including corresponding reports and filings.
·   Upgraded the HRIS to manage vital records that improved reporting and enabled online access to employees.

Jared Hickman

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