ITIL4

PRINCE2

LEAN SIX SIGMA

Technical Program Manager with extensive experience delivering IT infrastructure, network, and data centre projects across EMEA, APAC, and AMER. Adept at programme management, stakeholder engagement, and vendor management, ensuring seamless execution of complex initiatives.

Key Expertise:
Managing large-scale IT projects using Agile, PRINCE2, SDLC, Waterfall
Leading M&A integrations and embedding governance frameworks
Collaborating with ICT, network engineers, finance, and vendors
Optimising PMO processes, risk mitigation, and budgeting

Certified in PRINCE2, ITIL 4, and Lean Six Sigma, and Multilingual in English, Twi & Italian, enabling seamless global collaboration.

University of Pisa

University of Bologna

Led large-scale IT infrastructure, network and technology projects across EMEA, APAC and AMER, ensuring timely execution, stakeholder alignment, and adherence to company standards. Managed an $8M budget for integrating four data centres and ten offices of MainOne, reducing operational downtime by 20% and streamlining governance frameworks for future scalability. Collaborated with Constructions, Design Managers**,** ICT, IT, network engineers, category managers, finance teams, and vendors (ISPs, APS, switches, servers, and end-user equipment) to deliver seamless project execution.
  
\-l Scoped and planned technology initiatives, developing detailed project plans and mitigating risks.
\-l Conducted kick-off meetings, aligned releases with programme schedules, and ensured deployment readiness.
\-l Configured PMO tools to enhance efficiency, securing global consensus on new features.
\-l Trained teams on Agile, SDLC, Scrum, and Waterfall methodologies, improving project outcomes.
\-l Coordinated with international teams and vendors, ensuring compliance with budgets and quality standards.
\-l  Led the IT integration of MainOne into Equinix, overseeing the deployment of end-user technology, digital workplace solutions, security enhancements, and infrastructure upgrades across four data centres and ten offices in West Africa, ensuring a smooth transition while staying under the $8M budget.
\-l Introduced a pairing system for cross-functional teams, enhancing communication, collaboration, and productivity, which streamlined issue resolution and accelerated project timelines.

Technical Program Manager

Managed end-to-end delivery of data centre technical deployment projects in the UK, overseeing co-location cages, power, cooling, and security for retail and hyperscale customers. Developed structured project plans and ensured seamless execution. Worked closely with , account managers, sales engineers, CSMs, order management, capacity planning and operations teams, customers, electrical and mechanical engineers, and vendors (cage, racks, power, cooling) to align all project phases effectively.
  
\-l Developed risk registers that identified and mitigated 90% of potential delays, ensuring projects stayed within scope and schedule.
\-l Led stakeholder communications, facilitating design reviews and executive updates.
\-l Ensured compliance with Health & Safety and Quality Assurance standards.
\-l Managed vendor performance and procurement, cutting infrastructure deployment time by 25% through streamlined coordination and enhanced supplier engagement.

Project Manager

Delivered technical support and incident management, ensuring smooth service desk operations across multiple channels. Played a pivotal role in post-merger integration efforts, ensuring operational continuity. Collaborated with NOC, operations, customers, billing, data management, and order management teams to improve service delivery and customer satisfaction.
  
\-l Managed over 1,000 tickets per quarter, ensuring 98% SLA compliance and improving response times.
\-l Created process documentation and optimised workflows for improved service efficiency.
\-l Provided customer training and onboarding, enhancing platform adoption and self-service capabilities.
\-l Led the post-merger integration of TelecityGroup in Italy, training 50+ employees and reducing service disruptions by 40% through optimised workflows.

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