Google Data Analytics by Google

This is where Harving will shine... once I've completed my profile. Stay tuned!

A Bachelor of Science in Accounting (BS) has provided me with a strong foundation in financial reporting, taxation, and auditing. This degree equips me with the necessary skills to excel in the Data Analyst Internship, as it hones my abilities to analyze financial data and ensure compliance with accounting standards.

Led a team of 40 quality analysts and multiple supervisors, providing coaching, mentoring, and training to support their professional development and optimize their performance in a call center Everton ent with 1,100 plus employees for a financial account.
  
Analyzed data from quality checks and other sources using Microsoft Excel, SQL, and other analytics tools to identify trends and areas for improvement, and developed and executed action plans to address issues and optimize performance.
  
Collaborated with cross-functional teams, including operations, training, and coaching, to develop and implement quality initiatives and training programs, resulting in improved customer satisfaction and reduced operating costs.

Quality Coordinator

Harving Hernandez

English

Native or bilingual proficiency

Spanish

Python

Business Intelligence

Data Analysis

Microsoft Excel

Tableau

Database Management

Excel

Big Data

Machine Learning

Google Sheets

Reporting

Data Mining

Visualization

Google BigQuery

Datatables

Data Mapping

Data cleaning

Data collection

Data analyzers

Statistics

Communication

Leadership

Managing Virtual Teams

Time management

Communication skills, including development of presentations.

Strong written and verbal ability to communicate ideas through data

Interpersonal Skills

Project Management

Team oriented

Analytical skills

Analytical Thinking

Critical thinking

Organizational skills

Teamwork

Team Leader

Problem-Solving Skills

Adaptability

Problem-Solving

Harving Hernandez

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