Product management enthusiast with 7 years of finance technology expertise at Gojek - Tokopedia, Sea Group, and OCBC Bank, seeking a product management role.

Master of Science in Technology Innovation, Computer Science and HCI.
Relevant Coursework:
·      Sensors and Circuits: In-depth coursework on designing and implementing sensor systems.
·      Design Thinking Studio: Applied design thinking methodologies to address real-world challenges.
·      Fabrication and Physical Prototyping: Proficient in creating physical prototypes using advanced techniques.
·      Hardware/Software Integration: Execute projects integrating hardware and software concepts.
·      Managing Data and Signal Processing: Demonstrate expertise in data management and signal processing.
·      Programming for Digital and Physical User Interfaces: Proficient in creating user interfaces for both digital and physical applications.
·      Planning and Managing Hardware/Software Development: Lead projects involving comprehensive hardware and software development planning and management.

University of Washington

University of London

_GoTo Financial is a fintech subsidiary within the GoTo ecosystem, which is Indonesia's largest and most diverse tech conglomerate, covering mobility, logistics, e-commerce, and fintech._ 
  
·    Boosted debit and credit card payment acceptance rate in Gojek app from 83% to 92% across multiple partners by monitoring, identifying root causes, and proposing improvements.
·    Elevated direct debit linking rate from the average of 7% to 10% by conducting market research with cross-functional teams and implementing UX/UI improvements through A/B testing.
·    Managed a comprehensive user survey project that tackled credit and debit card linking issues and incorporated customer feedback within the Gojek app. This included identifying the target audience, designing the survey, managing its execution, analyzing the results, and deriving actionable insights.

Payment (E-Wallet) Experience Lead

_SEA Group (also known as Sea Limited) is a leading technology company in Southeast Asia. The company operates three core businesses: Garena, Shopee, and SeaMoney._
  
·    Spearheaded the development and successful launch of multiple financial products, including SPinjam (Shopee's seller cash loan), Sea Group Employee Loan, and a loan channeling product in collaboration with peer-to-peer lending platforms. The development included product framework creation, funding management, API flow oversight, and risk mitigation.
·    Achieved a notable 3% improvement in _ShopeePayLater_ (Indonesia's largest Pay Later product) disbursement acceptance rates by addressing user bottlenecks in the loan application process within SeaBank.
·    Managed bank-wide digital product and feature development prioritization, considering urgency, impact, engineering capabilities, and product life cycle.

Loan Product and Project Manager, SeaBank

·    Led and executed the establishment of the SEA Group Digital Banking project in Indonesia, subsequently known as SeaBank, achieving a successful launch in June 2021
·    Developed end-to-end digital migration initiatives from banking portfolio analysis, and product module building, to product design for SeaBank savings and loan products.
·    Directed cross-functional collaboration across operations, asset recovery, business, and finance divisions to create a comprehensive bank-wide budget and accurate loan disbursement forecasts for new loan products during SeaBank's initial establishment.

Project Manager, COO Office

_OCBC Bank Indonesia, is a subsidiary of OCBC Bank, one of the largest and oldest banks in Singapore._
  
﻿·    Managed and optimized the growth of corporate clients which has a minimum sales turnover of USD 35,000 in various industries such as car manufacturing, real estate developer and chemical supplier.
·    Established the initial structure and revenue targets for the OCBC Bank regional desk department.

Corporate Banking Regional Relationship Manager

·    Led _Entrepreneur One_ project that targeted entrepreneur segmentation, which involves multiple streams of work, ranging from business case, requirements development, core system, migration, end-to-end operational review, and marketing communication. This initiative resulted in the successful 2018 soft launch of the product, which has since evolved into OCBC Indonesia's flagship offering, known as _Nyala._
·    Utilized the bank's analytics tools, encompassing financial data for corporate and SME clients, to identify supply chain patterns. Leveraged insights to propose innovative product solutions aimed at maximizing revenue.

Management Associate

Ghea Suyono

Ghea Suyono

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