My experience varies in industries like: Retail Sales, Property Management, Government and Health
Insurance. I am a flexible, multitasking, skilled employee who believes the customer/client and
employer always come first. I enjoy following rules so that I can be compliant with my employer culture
and standards. I have a general Associates Degree in Liberal Arts. I can be described as a relatable,
flexible and humorous person.

As an employee I am a compliant, fast-worker/learner and always prepared to wear multiple hats. The
one thing that remains consistent and is forever being developed is my reminder to be humble and
open to all experiences.

I look forward to enhancing my resume with your job opportunity

Chabot College

Remote
• Provide patients(potential and current), Health Care Providers, Sites of Treatment and alternate contacts information on Genentech Patient Foundation
• Enroll eligible patients into the Foundation so they can receive their Genentech medication free-of-cost
• Have the ability to think critically in unique situations where dissatisfaction is occurring
• Follow-up accordingly with patients(potential and current), Health Care Providers, Sites of Treatment and alternate contacts as needed
• Report to U.S. Drug Safety when adverse events are identified
• Complete necessary tasking to guarantee customer satisfaction

Benefits and Foundation Specialist

Remote
• Communicate and interpret health insurance details(coverage definitions, Prior Authorizations and coinsurance assistance) with patients, Health Care Providers and internal departments within Access Solutions
• Ensure patients are clear on the Explanation of Benefits
• Be able to problem-solve and/or take the necessary steps to resolve issues
• Take inbound and outbound calls
• Assist with the launch of Vabysmo
• Report to U.S. Drug Safety when adverse events are identified

Case Manager

• Take minutes for court hearings in the Criminal and Family Law divisions
• Constant, accurate communication with judges and attorneys
• Maintaining supplies are sufficient in whatever Courtroom I am assigned
• Mailing notices and Data-entry
• Checking Department email to make sure I am aware of any last-minute changes (Dismissals, Continuances, Motions, courtroom change, etc.)
• Multi-task silence, minutes, phone calls during court and add-ons
• Prepare court documents to complete a successful smooth session
• Biggest accomplishment: Assigned to a judge for more than 2 months

Courtroom Clerk

• Data entry for Criminal division hearings
• Assisted in the Jury Division and operated Zoom for Court Hearings
• Promoted to Courtroom Clerk within the month

Deputy Court Clerk

Traffic department office duties include:
• Scheduling hearings/trials
• Managing Court Trial Calendars
• Citation reviewing, processing and making sure officers are compliant
• Answering phones for half my shift
• Customer service, being knowledgeable of laws, violation codes, cashiering and problem-solving
• Be sure necessary parties are informed to any last-minute changes
• Communicate changes and add-ons to Courtroom Clerks
• Biggest accomplishment: Assisting and providing a bulk of evidence in an internal investigation for the California Highway Patrol

Deputy Court Clerk II

• Open and Close store when needed
• Organize daily schedule
• Helped with Cashiering when busy
• Count and balance store intake daily
• Clean store
• Customer Service
• Be able to delegate tasks to staff
• Make sure we are properly staffed for yearly inventory
• Report all needed-information to the Manager
• Check voicemail and take all calls
• Be ready to resolve any customer or supply issues
• Biggest Accomplishment: Managing and leading my store with little error on New Year's Day

Assistant Manager

• Work multiple sites when needed(Oakland, Hayward, Castro Valley, San Ramon and other San Leandro site)
• Property Management (safety, security and cleanliness)
• Sales(selling 25-2850 sq ft units)
• Collection Calls
• Front Desk (admin)
• Auction process
• Take deposits to the bank
• Interact with law enforcement when needed
• Be acting-manager when manager is out
• Cut and sale locks when customer is in need
• Hiring Vendors that help maintain signage and complete specific areas of needed maintenance

Geneva Williams

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