itil

Machinne Learning

Open VMS System Engineer  V8

I am a highly trained and results-oriented professional with more than 30 years of total experience in information technology, troubleshooting , working in effective management of technological resources
to drive business success.
Strong skills in coordinating all facets of multiple complex projects, ensuring on-time, on-budget and on-target results.
A creative computer system integrator, trouble-shooter,administrator,problem solver, and implementer with 29 years experience with Open VMS systems.
small/medium/large computer system expewrience. Implemented computer datacenters combining SAN, Ethernet and clustering to produce 
a secure, productive and user friendly computer systems using VAX/ALPHA/INTEGRITY Open VMS in a cohesive system environment. 
My strategic approach and interpersonal skills allow me to lead teams working on high-impact and mission-critical projects, Cibersecurity, Computer System Design & implementation, System administration.
Proven ability to develop competencies in new technologies and collaborate with multidisciplinary project teams to ensure successful project integration.

Instituto Politécnico Nacional

Tecnológico de Monterrey

Offering technical support trouble-shooting at clients putting into practice most of the skills of a senior system manager, as well as assembling, updating, adjusting or moving clusters servers on vax, alpha or RX integrity or Blade technology.
I lead a team of developers for mobile applications aimed at various clients.
I advise clients on the proper use of artificial intelligence tools for marketing,
content creation, digital catalogs as well as developments that interact with
Chatgpt or Gemini.
I do analysis for the implementation of deep learning with neural networks,
genetic algorithms or cellular automation applied to research.

Open VMS Engineer System Manager and Consoulting

Establish scientific or technical goals within broad outlines provided by top management.
Develop migration and consolidation strategies.
Lead VMS, Network, and other major software release planning and implementation
Manage and direct the entire technical migration process.
Administer highway planning post-migration support and training.
Plan or direct the installation, testing, operation, maintenance, repair or migration of facilities or equipment Open VMS.
Manage the coordination and overall integration of technical activities in architecture or engineering projects.
 Project planning, implementation and documentation
In charge of different large-scale projects in the region of the Caribbean islands.
Thanks to my solid foundation in HPE infrastructures and a deep knowledge of Open VMS systems.
Implementing and maintaining procedures to collect performance metrics and produce system performance and capacity reports.
Ability to analyze complex problems and provide innovative solutions.
Manage and direct the entire technical migration process.
Ensure data integrity and security during migration.
Provide post-migration support and training.

Openvms Migration Manager

It is one of the largest service companies in Central America, a partner of HPE
and on their behalf we provided Open VMS technical support in the region, example:
Telephone: Alpha/integrity cluster migrations (Panama/Nicaragua)
Banking: Oracle 10i database implementations on bl860c i2 integrity blade
servers (Panama- San Salvador)
Installation of database to payroll system with RDB. Panama
Electrical Energy: implementation of storage and upgrade to Scada systems
Panama
Aviation: Remote support RX6600 cluster tuning Panama/Nicaragua
Savings Bank: alpha migration to integrity with Oracle RDB installation and
tuning with more than 15 thousand tables (San Salvador)
Government payroll system integrity bl860c i2 (Tegucigalpa Honduras)
Logistics: Emergency recovery of the cargo tracking cluster (Guatemala)
Other additional functions, I covered the Oracle RDB DBA on his vacation, only
doing first aid since I am not a DBA.
Responsible for providing trouble shooting as remote hands-on behalf to HP in installing, updating, migrating any Open VMS cluster in the region (Panama, El Salvador, Nicaragua, Guatemala, Honduras, Costa Rica, Ecuador).
Overseeing the development and dissemination of technology for external clients, suppliers,service providers and other clients to make sure they satisfy the needs of the company.
Implementing, configuring and maintaining all mission critical servers of the organization, this included the installation and updating of hardware and software, server configuration, database management and maintenance of system security, backup management, contingency management.
Review and monitoring the performance of mission-critical systems and perform analysis to identify potential bottlenecks, performance issues, hardware failures, or security vulnerabilities.
Develop and interpret organizational goals, policies, and procedures as computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Chief Information Officer and Senior Open VMS System Manager

Technical support an trouble shooting at least 500 to 600 users per city, 1200 processes, 600 batch queues, 450 print queues and monitoring spaces of 90 Luns of Eva storage in 14 clusters alpha Open VMS in different places.
Direct recruitment, placement, and evaluation of architecture or engineering project staff.
Identify environmental threats or opportunities associated with the development and launch of new technologies.
Evaluate the environmental impacts of engineering, architecture, or research and development activities.
Plan or direct the installation, testing, operation, maintenance, or repair of facilities or equipment.
Reviews, for accuracy, the technical content of proposals. This requires the incumbent to have a full, working knowledge of services/products/technology solutions
Develop or implement policies, standards, or procedures for engineering and technical work.
Manage the coordination and overall integration of technical activities in architecture or engineering projects.
Establish and implement auditing standards and present evidence to the auditors (internal and external) for PCI, FFIEC, and SOC assessments
Responsible for system management tasks such as disk space utilization, file system management and performance management, security of ACL environments, creation, configuration of user environments, specific assignment of print queues, specific assignment of processes to processors, specific assignment
Installation and configuration of patches or licenses and various software, VLM, Robomon, RDB, Open Ingres, Watchdog, Baile&Controls, Scada, Operating system upgrade to all clusters from version 8.0 to 8.4
Tuning of parameters in each cluster as well as fixing various network problems Decnet Phase IV or TCP/IP
Monitoring daily activities and overall performance, growth and tuning configurations of security alarms, auditing or logs.
In charge of native VMS backups and restoration at the request of users.
Provide mentoring and training to team

Open VMS System Manager

Technical support as Ovms system manager, administration of clusters of 2 Alphas 8400 nodes with 820 concurrent users and 2600 processes,
350 batch queues, 2 databases with 18000 tables and 150 print queues, also of the Alpha 4600 mobile phone cluster, two Ovms 7.3 nodes with 350 users and 720 active processes, 90 batch queues, 60 print queues, Responsible for technical support to users, migrations, updates, security, tuning, backups, networking and new integrations with other servers.
Manage of the company's mobile billing process
Consolidating Risks and Issue and challenging mitigations
Updated and maintained detailed records on Global Customer database for assure, reporting, billing and audit investigations
Producing plans against Y2K
Managed administration of IT Service Management Helpdesk System for 200+ global users and jointly led successful implementation of helpdesk upgrade,
achieving enhanced ticketing functionality and operational process improvements.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

IT Manager and OVMS System Engineer

Technical support and troubleshooting as Ovms system manager, administration of clusters of 3 nodes vax 9200 and another cluster with 2 Alphas 8400 nodes with 820 concurrent users and 2600 processes,
350 batch queues, 2 databases with 18000 tables and 150 print queues, also of the Alpha 4600 mobile phone cluster, two Ovms 7.3 nodes with 350 users and 720 active processes, 90 batch queues, 60 print queues, Responsible for technical support to users, migrations, updates, security, tuning, backups, networking and new integrations with other servers.
Manage of the company's mobile billing process
Consolidating Risks and Issue and challenging mitigations
Updated and maintained detailed records on Global Customer database for assure, reporting, billing and audit investigations
Producing plans against Y2K
Managed administration of IT Service Management Helpdesk System for 200+ global users and jointly led successful implementation of helpdesk upgrade,
achieving enhanced ticketing functionality and operational process improvements.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

IT Technical Support and Security Enginner

Edgar Ulloa

English

Full professional proficiency

Spanish

Native or bilingual proficiency

System Engineer Open Vms

Team Management

A positive attitude, competitive spirit, resilience, integrity and the ability to deliver superb customer service are required

IT systems

ITIL Foundation certified

Critical thinking skills

Disaster recovery

Emotional Intelligence

Comfortable communicating in a very professional manner to employees at all levels of the org and has solid written communication skills.

Ability to work autonomously with minimal direction

Excellent inter-personal, analytical, and communication capabilities and strong diagnostic and technical resolution skills.

Excellent organization and time management skills with attention to detail

Creative Thinking

complex problem solving

Working Effectively Under Pressure

Edgar Ulloa

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