Welcome to Cortez's work-in-progress profile. More details coming soon!

Colorado State University Global

University of Tennessee, Knoxville

Appointed as equipment services team lead
Troubleshoot devices to confirm that the reported failure issue is correct
Upload software on devices that are returned and repaired
Ensure that access points, switches, and antenna installations are successfully completed
Confirm equipment reservations and scheduling & Assist with receiving and shipping operations
Train current employees and new hires on procedures and updates · Process mining and quality control · Inspect all
devices and orders to ensure that quality standards are maintained · Activate SIM card for each mobile device and
their designated site · Monitor and log all activities as technicians perform installations

Support Services and Network Response Coordinator

Responsible for the successful implementation of security agents for remote system monitoring
Designed Disaster Recovery (DR) and Business Continuity Plans (BCP)
Performed Security Incident and Event Management (SIEM) console monitoring
Monitored company networks for security breaches and investigated violations
Managed firewall configurations and installed updated patches
Maintained the policies, standards, and procedures related to security management & Performed daily analysis of
log events
Scheduled system scans & Properly documented and logged all updates

Information Security Analyst

Provided excellent customer service to potential students through consistent and effective outreach and follow-up
Met with potential students to accurately explain program offerings
Built strong relationships to generate personally developed referrals
Achieved monthly deadlines and quotas
Worked collaboratively with other departments to ensure student satisfaction

Military Admissions Advisor

Addressed any questions or concerns about online courses and degrees
Provided a walk-through of the overall enrollment process
Assisted students with all financial aid documents
Tracked student progress and performance to ensure that the necessary support and resources were provided
Maintained daily reports of all discussions, goals, and activities
Recruited prospective students and generated referrals

Enrollment Services Advisor

Cortez Johnson

English

Cortez is a hardworking and dedicated young professional. He often took on more than was assigned and was fantastic at learning new tasks and operations quickly, often even helping us speed up processes by identifying opportunities to streamline the process. He's a bit quiet and shy at first but once you get him to open up his sense of humor and dedication to doing a good job make him a valuable team member. Any team would be lucky to have Cortez!

Cortez Johnson

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