Hospitality, operations and customer service is my game. Not only do I have over 15 years of experience in customer service management and operations, but my background in acting will also serve as a surplus of hospitality and positivity I can bring to the table. I am confident that I have the skills and expertise necessary to excel in this role. I know I will be able to use my experience to immediately deep dive and immerse myself into the process, learn quickly and efficiently and lead by example.

Throughout my professional career, I have developed a deep understanding of customer service best practices and have successfully implemented them in various organizations. I have a proven track record of leading teams to deliver exceptional customer service, resulting in increased customer satisfaction and retention rates. I have managed the day-to-day operations of numerous companies, overseeing cross-functional teams, and developing new processes to improve the customer experience and increase operational efficiency. I am skilled in data analysis, highly organized, and a strong communicator and team player. I believe in leading by example and empathy and have prided myself on maintaining one of the highest leadership survey results in the company. I know I will be able to bring my knowledge and experience to you, along with principles that will help build an even stronger culture and employee experience while driving operational efficiency.  

I am confident that my leadership skills, customer service expertise, and ability to develop and implement effective strategies through my leadership skills will make me a valuable asset to your team. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.  I am open to relocation.

Acting + European Theatre Arts + Visual Installation

Stephen F. Austin State University

Managed a team of 40+ associates and oversaw daily operations of the receiving department in warehouse
Implemented new inventory management system, resulting in a 48% increase in efficiency
Developed and implemented safety protocols, resulting in a 100% decrease in workplace accidents YOY
Conducted regular performance evaluations and provided coaching and feedback to associates
Coordinated with vendors and suppliers to ensure timely delivery of materials
Assisted in the implementation of a new quality control system, resulting in a 25% decrease in defects / quality failures
Responsible for cutting costs & driving efficiency in the receiving department through partnership & innovation
Partnered with peers and other department leads to solve operational inefficiencies to ensure departmental and building budgets are achieved 
Actively led and sought out solutions for continuous process improvements
Partnered with building Managers to provide feedback on A3 planning for FY22 rebuild/restructuring
Motivated and led team to an 80% improvement on UPH toward DME benchmark rate
Built, developed and led a team of associates on a development path toward upward mobility 
Co-led building-wide Leadership happy hour talks

Supervisor

Responsible for all inbound, outbound and sortation operations under-the-roof Amazon Delivery Station 
In charge of the overall safety, quality, performance and customer experience of the site
Oversaw daily site operations of a 200+ employees and managed budget expectations 
Implemented a new employee management system that reduced time off task by 20% and increased efficiency by 30%
Streamlined operations and reduced costs by 15% through process improvements and exemplary staff training
Developed and implemented safety protocols that reduced workplace accidents by a 50% minimum WoW
Conducted regular performance evaluations and provided coaching and feedback to improve employee performance
Spearheaded proxemics initiative for all associates, driving Amazon’s 6ft+ guidelines for COVID-19 safety while keeping the lowest number of COVID-19 cases in the region, boosting overall morale
Contributed to driving the highest performing metrics, including 100% on-time dispatch and customer delivery promise during Peak / Amazon Prime week
Strategic planning and forecasting daily for each shift, including labor orders and on-site headcounts to ensure lean principles are enacted
Improved Concessions DPMO (Defects Per Million Opportunities) by 5% weekly
Grew metrics, including stow rates, by executing action plans which resulted in a 68% increase in efficiency month-to-month
Broke the Throughput Per Hour (TPH) record for a newly launched site WoW through strategic planning resulting in 82% to plan success to benchmark rates by Wk12

Operations Manager / Site Leader

Managed daily operations of the gym, including staff management, customer service, and sales
Increased membership sales by 20% minimum, YOY through effective marketing strategies and customer retention programs
Developed and implemented training programs for staff to improve customer service and sales skills
Maintained a clean and safe environment for members and staff, ensuring compliance with health and safety regulations
Collaborated with the marketing team to develop and execute promotional campaigns to attract new members
Managed, oversaw and evaluated the performance of all staff members, including instructors and sales team
Boosted first-time clients by 70% in one year, resulting in an 20% increase in sales YOY
Managed all hiring, training, and scheduling of studio staff as determined through reporting
Conducted fitness assessments and developed personalized training programs for clients based on their goals and fitness levels
Motivated and encouraged clients to achieve their fitness goals through effective coaching and support
Maintained accurate records of client progress and provided regular feedback to ensure continued progress
Developed and delivered group fitness classes, including Indoor Cycling, HIIT, strength training and yoga

Christopher Gamel

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