Hi, I'm Cathy. New to JobzMall and exploring opportunities in my field.

San Jose State University

● Managed benefits administration at the hotel level for 150+ employees, including health, dental, vision, and various voluntary plans, upholding data accuracy for all hotel personnel in collaboration with corporate administrators.
● Reviewed and addressed invoice discrepancies for 4 insurance providers on a monthly basis, analyzing the data using pivot tables before submitting for management approval.
● Enhanced HR processes by strategically leveraging ADP reports, leading to smoother operations, boosted productivity, and elevated data accuracy.
● Delivered comprehensive support to 30+ employees seeking leaves of absences consisting of eligibility assessment, completion of requisite paperwork, meticulous documentation, and provision of supplementary resources and guidance.
● Collaborated in the management of worker's compensation claims, taking charge of initial injury report submissions, tracking status reports from the clinic, and supported the Director of Human Resources with questions from claim adjusters.
● Effectively organized 1,000+ physical and digital employee records consisting of personnel files, I-9 forms, EEOC records, worker's compensation medical reports, and termination files to maintain data accuracy and uphold regulatory compliance.
● Managed the recruitment process, from candidate screenings and reference checks to offer letter drafting and facilitating a welcoming onboarding experience for new hires, resulting in improved talent acquisition effectiveness and retention rate.
● Authored 7 SOPs to outline new HR processes in a concise and user-friendly manner for upper management, enhancing workplace transparency and streamlining departmental efficiency.

Hr Generalist/ Benefits Coordinator

● Successfully screened, evaluated, and placed a diverse pool of over 30 candidates in contractual positions across 6 clients, demonstrating expertise in recruitment spanning from entry-level to senior management roles.
● Methodically reviewed 500+ resumes on a weekly basis for open positions and proactively engaged potential candidates through strategic phone and email outreach to expedite the recruitment pipeline for swift and successful placements.
● Partnered with the HR Coordinator to efficiently schedule interviews for 30+ roles to simplify communication by issuing interview instructions and implementing Google Calendar reminders for seamless candidate engagement.
● Optimized the onboarding process by gathering confidential employment verification documentation, drafting NDAs and employee contracts, verifying references, and organizing background checks and drug screenings.

Cathy Lai

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