Dedicated and detail-oriented professional seeking a challenging position in customer service within the medical industry, specializing in claims management. Bringing a strong background in healthcare administration and a proven ability to navigate complex insurance processes. Committed to delivering exceptional service to patients and providers, ensuring accuracy, efficiency, and utmost satisfaction in claims resolution.

Cerritos College

Assisted physicians and nurses in patient examinations and procedures, maintaining a compassionate and respectful demeanor.
  
Administered medications and vaccines under supervision, ensuring accurate documentation and patient safety.
  
Conducted patient intake and medical history interviews, accurately recording information in electronic health records (EHR).
  
Prepared examination rooms, ensuring cleanliness, organization, and availability of necessary supplies.
  
Educated patients on post-care instructions and medication administration as directed by healthcare providers.

Certified Medical Assistant

Assisted healthcare providers in patient examinations, treatments, and procedures, ensuring patient comfort and adherence to clinical protocols.
  
Managed patient scheduling, medical records, and maintained accurate documentation in the electronic health records (EHR) system.
  
Processed insurance claims, verifying patient insurance coverage, and submitting claims for reimbursement in compliance with insurance guidelines.
  

*   Communicated effectively with insurance companies and patients to resolve billing and claims inquiries promptly and accurately.

Spearheaded the coordination and maintenance of the document control system and change request system, ensuring adherence to site, cGMP, and Regulatory Requirements.
  
Implemented Corrective and Preventive Actions (CAPA) to reconcile FDA findings, demonstrating a proactive approach to compliance and quality management.
  
Successfully collaborated on diverse team projects, leveraging advanced communication skills and adeptly mastering multiple user systems to consistently meet stringent project deadlines.
  
Conducted comprehensive training sessions for employees on document control procedures, enhancing departmental efficiency and compliance.
  
Established and maintained vendor files, including meticulous documentation such as W-9 forms, ensuring compliance with organizational and regulatory standards.
  
Conducted rigorous internal audits, meticulously reviewing document control processes to ensure alignment with quality assurance standards and regulatory requirements.

Document Control Specialist

Prepared and processed daily purchase orders, invoices, and deposits averaging up to $25,000, ensuring accuracy and adherence to financial protocols.
  
Managed weekly vendor payments, fostering strong vendor relationships and ensuring timely disbursements to support uninterrupted operations.
  
Reconciled and maintained company credit cards, ensuring compliance with financial policies and accurate financial reporting.
  
Exceeded targeted goals in customer service retention, consistently surpassing client expectations in sales and support services.
  
Implemented strategies that led to increased customer satisfaction and loyalty, resulting in improved customer retention rates.
  
Supervised the maintenance and repair of company assets, optimizing operational efficiency and minimizing downtime.
  
Developed and implemented standard operating procedures (SOPs) for asset management to streamline processes and improve accountability.
  
Conducted employee interviews and comprehensive orientations, ensuring new hires were equipped with the knowledge and tools needed for success.
  
Evaluated employee performance through internal audits and performance reviews, identifying areas for improvement and implementing targeted training initiatives.
  
Fostered a positive work environment by promoting teamwork, collaboration, and professional development among team members.

*   Led initiatives to improve service delivery and operational efficiency, contributing to overall company goals and objectives.

Customer Service Manager

Addressed customer inquiries and concerns regarding shipments, deliveries, and logistics operations promptly and professionally.
  
Provided accurate and timely information on shipment statuses, delivery schedules, and pricing.
  
Resolved customer issues effectively, ensuring high levels of customer satisfaction and retention.
  
Collaborated with logistics and operations teams to coordinate and track shipments, ensuring on-time deliveries and efficient logistics management.
  
Utilized CRM software and logistics management systems to maintain accurate records and track customer interactions.

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*   Handled customer complaints and escalated issues as necessary, ensuring prompt resolution and customer delight.

brittany clegg

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