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Technical Support Fundamentals

I am an aspiring junior undergraduate majoring in Computer Science at San Jose State University, driven by a strong commitment to continuous learning, skill development, and collaborative team contributions. With experience in languages such as C++, Java, and Python, I am passionate about software development, and AI/machine learning. Being self-directed and energetic, I am dedicated to further expanding my capabilities in these domains.

\- Currently junior majoring in computer science.
\- Expect to graduate in June 2025.

San Jose State University

\- Dean's List
\- Graduated with 3 degrees:

*   AST in Computer Science
*   AST in Mathematics
*   AA Liberal Arts - Science, Math, & Engineering Emphasis

\- Received 4 scholarships:

*   De Anza Undocumented STEM Scholarship
*   De Anza Business/Computer Science Scholarship
*   De Anza Physical Science/ Math/ Engineering Scholarship
*   De Anza Kiwanis Club Scholarship

De Anza College

\- Managed a workload of 200-300 weekly inquiries from students, faculty, and staff through phone, email, and face-to-face interactions, leveraging strong communication skills to effectively address those inquiries.
\- Performed active listening to understand students' concerns and provided guidance on a range of issues, such as identifying registration problems, maintaining student records, clearing holds, and managing transcripts.
\- Maintained a sharp attention to detail, ensuring accurate and up-to-date records through efficient data entry practices.

Admissions & Records Student Assistant

\- Assisted students in completing homework assignments and providing academic support in computer programming in C++.
\- Collaborated closely with students to identify programming errors, debug code, and resolve specific challenges, resulting in a 20% improvement in assignment completion rates.

Computer Science Teaching Assistant

\- Led a dynamic team in conceiving, designing, and successfully constructing a DIY vending machine using Arduino.
\- Implemented a comprehensive filing system for club documents, reducing the time required to access information by 50% and enhancing overall organizational efficiency.

Co-Founder & Secretary

\- Conducted a research project alongside senior researchers, focusing on automation and slamware mobile robots, using C++ and Linux.
\- Utilized advanced statistical techniques to analyze research data, leading to a 30% increase in data accuracy and reliability.

Aung Bo Bo

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